error while loading shared libraries: libsycl.so.5

[Siyoung]

oneAPI version 2023.2.0

(gst-plugin-scanner:53): GStreamer-WARNING **: 07:08:21.945: Failed to load plugin '/opt/intel/openvino/data_processing/dl_streamer/lib/libgpurenderer.so': libsycl.so.5: cannot open shared object file: No such file or directory

(gst-plugin-scanner:53): GStreamer-WARNING **: 07:08:21.948: Failed to load plugin '/opt/intel/openvino/data_processing/dl_streamer/lib/libvasot_gpu.so': libsycl.so.5: cannot open shared object file: No such file or directory

These problems are occured in Docker Container in EII System.

How can I solve this problems?

[JesusE_Intel]

Hi Siyoung,

Thanks for reaching out, could you please share what version of Edge Insights for Industrial you are using? Are you seeing the error during installation? If so, please share all the files/content in the following directory: /var/log/esb-cli/Edge_Insights_for_Industrial_<version>

Could you check if any docker containers are rebooting with docker ps? If any are rebooting, please provide any error message seen with docker logs [container_name] for example docker logs ia_factoryctrl_app.

Regards,

Jesus

[Siyoung]

EII Version : 3.0.1

during using Basler Camera for Video Ingection.

docker logs ia_factoryctrl_app docker logs ia_factoryctrl_app

docker logs ia_video_ingectiondocker logs ia_video_ingection

[JesusE_Intel]

Hi Siyoung,

Thanks for providing the additional information, is it possible to upgrade to Edge Insights for industrial 4.0.0? The previous release is no longer available on our website.

Additionally, could you provide the changes made to the video ingestion to ingest the Basler Camera? I see you are using bayerbggr pixel format. Would you mind testing a different format to see if the error is the same?

{

"type": "gstreamer",

"pipeline": "gencamsrc serial=<DEVICE_SERIAL_NUMBER> pixel-format=bayerrggb ! bayer2rgb ! videoconvert ! video/x-raw,format=BGR ! appsink"

}

Ref: https://eiidocs.intel.com/3.0.1/IEdgeInsights/VideoIngestion/docs/basler_doc.html

Regards,

Jesus

[Siyoung]

with

{

"type": "gstreamer",

"pipeline": "gencamsrc serial=<DEVICE_SERIAL_NUMBER> pixel-format=bayerrggb ! bayer2rgb ! videoconvert ! video/x-raw,format=BGR ! appsink"

}

--> result

pipeline change

[Siyoung]

then, How Can I upgrade to 4.0.0?

[JesusE_Intel]

Hi Siyoung,

You can download the latest Intel Edge Insights for Industrial from Edge Software Hub. Here is the page: https://edgesoftware.intel.com/industrialinsights/

Regards,

Jesus

[Siyoung · Accepted solution]

Thanks.

I installed 4.0.0 and tried to use basler camera.

in ia_video_ingestion log 

logs ia_video_ingestionI think the error about '.so's are disappered

but I wondering It stream really so how can I check  stream result?

[JesusE_Intel]

Hi Siyoung,

If you are using the default app without any other changes other than the camera stream. You should be able to view the output by running xhost + in your command line and a pop-up window should show up. Please note that this will not work via SSH, you wuill need to access the system directly.

Regards,

Jesus

[JesusE_Intel]

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