renewal error: Sorry, we can't find an active DevCloud account to extend

[Mihail1]

Hello,

I got an email with renewal request, but when I try to extend the access I got this error

"Sorry, we can't find an active DevCloud account to extend. If you feel this is in error, please engage our support team Intel DevCloud Forum"

Can you help me to solve this issue?

I use DevCloud for Edge

[ChrisB_Intel · Accepted solution]

I have extended your account 120 days. Please let me know if you have any additional questions.

Thanks

Chris

[Mihail1]

Access is extended. Thank you so much!