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Community Manager
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About ncDeviceOpen:799 Failed connection to device (1.7.2-ma2480) with error 5

I using the NCS1 is work, but i change the NCS2 is doesn't work.

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Community Manager
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Hi @bigfoottt

 

The Neural Compute SDK only supports the original Intel Movidius Neural Compute Stick. You will need to download and install the OpenVINO toolkit for the Intel Neural Compute Stick 2.

 

Take a look at the getting started guide for the NCS 2:

 

https://software.intel.com/en-us/articles/get-started-with-neural-compute-stick

 

Regards,

 

Jesus
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I faced same Error with Windows 10 OS.

 

I tried running my Myriad X (named UP AI CORE X) with the tutorial below.

 

https://software.intel.com/en-us/articles/get-started-with-neural-compute-stick

 

but, at "Step 4. Test the installation", an error occured.

 

     

  • the device could be seen as Movidius Myriad X on device manager.
  •  

  • after the error occurd, the device can not be seen.
  •  

 

Best Regards.

 

I show a part of the Error

 

 

classification_sample.exe -i "C:\Program Files (x86)\IntelSWTools\openvino\deployment_tools\demo\car.png" -m "C:\Users(myname)\Documents\Intel\OpenVINO\openvino_models\ir\FP16\classification\squeezenet\1.1\caff..." -d MYRIAD

 

[ INFO ] InferenceEngine:

 

API version ………… 1.6

 

Build ……………… 23224

 

[ INFO ] Parsing input parameters

 

[ INFO ] Files were added: 1

 

[ INFO ] C:\Program Files (x86)\IntelSWTools\openvino\deployment_tools\demo\car.png

 

[ INFO ] Loading plugin

 

API version ............ 1.6 Build .................. 23224 Description ....... myriadPlugin

 

[ INFO ] Loading network files:

 

C:\Users(myname)\Documents\Intel\OpenVINO\openvino_models\ir\FP16\classification\squeezenet\1.1\caff...

 

C:\Users(myname)\Documents\Intel\OpenVINO\openvino_models\ir\FP16\classification\squeezenet\1.1\caff...

 

[ INFO ] Preparing input blobs

 

[ WARNING ] Image is resized from (787, 259) to (227, 227)

 

[ INFO ] Batch size is 1

 

[ INFO ] Preparing output blobs

 

[ INFO ] Loading model to the plugin

 

[35mE: [ncAPI] [ 0] ncDeviceOpen:799 Failed connection to device (3.1-ma2480) with error 5[0m

 

Error
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Community Manager
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Hi @yamaken

 

Which version of the OpenVINO toolkit are you using? Which version of Visual Studio do you have installed? I don't have an AI Core X available to test right now, I will try to get a hold of one.

 

Try to install the latest OpenVINO toolkit version R1.1, it was just released a couple of days ago.

 

Regards,

 

Jesus
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Hi @Jesus_at_Intel

 

My OpenVINO toolkit version is "2018 R5.0.1 for Windows"

 

Thank you for your cooperation.

 

(Without "-d MYRIAD" option , there is no probrem to run samples.)

 

I will try and report the latest version of OpenVINO. wait a moment.

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