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EI AMR installation invalid key

pdoshi
Employee
760 Views

I have downloaded the EI AMR in Ubantu 20.04. the installation key provided via email is not working somehow.

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1 Solution
JesusE_Intel
Moderator
736 Views

Hi Parth,


Please let me know if you continue to see the error message when running the installer on and off the VPN. If you could please share a screenshot of what you are seeing.


Regards,

Jesus


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4 Replies
JesusE_Intel
Moderator
750 Views

Hi pdoshi,


Thanks for reaching out. The product key should include the dashes when prompted by the installer. Are you including the dashes in the product key? What error message do you see? Are you installing by downloading the zip file or with the pip command? Are you behind a firewall?


I just tested on Ubuntu 20.04 using both zip file and pip install method and my product key was accepted.


Regards,

Jesus


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pdoshi
Employee
741 Views

Hi Jesus,
Thanks for a prompt reply.

yes i am including dash in between the keys
i am installing EI via pip command. i have connected the vpn as well.

I will in the meantime try to run the installation again.

However, one day before the key was accepted and there were some proxy issue.
but since yesterday, i am getting an error saying invalid product key

Regards,

Parth 

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JesusE_Intel
Moderator
737 Views

Hi Parth,


Please let me know if you continue to see the error message when running the installer on and off the VPN. If you could please share a screenshot of what you are seeing.


Regards,

Jesus


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JesusE_Intel
Moderator
711 Views

If you need any additional information, please submit a new question as this thread will no longer be monitored.


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