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403 Discussions

ESDQ 6.0 on ElKhart Lake Platform can not run

pw2
Novice
1,489 Views

Hi Intel,

 

I am Jason. I am running the latest ESDQ on ElKhart Lake Platform, but it is stuck and cannot run.

 

System info:

OS version : Ubuntu 20.04.4 LTS

Kernel version : 5.13.0-44-generic

 

Also, I installed Intel ESDQ 6.0 within corporate network, because when I installed Intel ESDQ 6.0 within public network, it failed.

 

Below is the picture of error information.

Attachment is the error message.

 

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1 Solution
pw2
Novice
1,186 Views

Hi Jesus,

 

After we reinstalled and ran the Intel ESDQ 6.0 for vision again today, we successfully passed and ran it.

Attachment is the ESDQ report.

 

Best Regards,

 

George

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6 Replies
JesusE_Intel
Moderator
1,299 Views

Hi pw2,


Could you confirm which ESDQ you are installing? I just tested the ESDQ for Vision version 6.1 on a fresh Ubuntu 20.04 system outside my corporate network and did not run into any issues. Could you also provide the following files?


/var/log/esb-cli/Edge_Software_Device_Qualification_6.1/output.log

/var/log/esb-cli/Edge_Software_Device_Qualification_6.1/esdq/install.log


Regards,

Jesus


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pw2
Novice
1,240 Views

Hi Jesus,

 

Attachments are output.log and install.log.

 

Also, I installed the version of ESDQ.

Below is the link.

https://software.intel.com/iot/edgesoftwarehub/download/home/esdq_vision

 

Best Regards,

 

Jason

 

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pw2
Novice
1,187 Views

Hi Jesus,

 

After we reinstalled and ran the Intel ESDQ 6.0 for vision again today, we successfully passed and ran it.

Attachment is the ESDQ report.

 

Best Regards,

 

George

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JesusE_Intel
Moderator
1,150 Views

Hi George,


Glad you were able to install successfully, looks like two modules are having issues. Could you provide the output/firmware_loading_time.log and output/hardware_ping.log found in the esdq/VATS_Test_module? Also which HDDL device are you using?


Regards,

Jesus


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JesusE_Intel
Moderator
1,123 Views

Hi George,


Please let me know if you still need any assistance.


Regards,

Jesus


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JesusE_Intel
Moderator
1,114 Views

If you need any additional information, please submit a new question as this thread will no longer be monitored.


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