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BN
Employee
127 Views

Failed to install ESM - Failed to connect to VM Agent

Failed to install ESM on VM running on VirtualBox - Ubuntu 18.04.3 LTS.

ERROR: Failed to connect to VM Agent.

Attaching log files and screenshot.

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5 Replies
Sahira_Intel
Moderator
88 Views

Hi BN,


You might need to reinstall just the ESM. Try the following command:


$./edgesoftware update <ESM Module ID>

Use the module ID from this command:

$./edgesoftware list


Please let me know if this works.


Sincerely,

Sahira



riya
Employee
69 Views

Hi Sahira,

The above commands did not work for me. I am trying to make ESM work on an Ubuntu18.04 AWS Instance.

I got error something like this after execution of ./edgesoftware update <ESM Module ID>:

 ERROR: Failed to connect to VM Agent
Setup Failed. Cleaning up ...
Removing docker container
Removing docker stacks
Removing files
Removing docker volumes
Failed to install Intel_Edge_Software_Manager took 6 minutes 1.59 seconds

 

and hence, could not open localhost:3002 port.

Nadia_J_Intel
Moderator
63 Views

Hi Riya, 

It's not advisable to install ESM on VM as ESM is not validated to work on cloud environment. And in your situation here, it fails because AWS instances network policy does not support the network requirement needed for ESM. Hope you can try to install ESM on physical system instead. 

Thanks.

riya
Employee
60 Views

Thanks a dozen Nadia.

Right now, we are integrating ESM with "Edge Insights for Vision" and it gets installed on the same machine as "Edge Insights for Vision" . 

I have two queries:

1. If my k8s container stack is running on AWS, and I intend to run ESM on a local machine, as you mentioned. How can I do it.

2. If I want to integrate my customized container stack , instead of Vision Edge Stack ,with ESM, how can I achieve it.

 

Please refer me to documentation / link. 

Nadia_J_Intel
Moderator
44 Views

Hi Riya, 

As per our discussion, since your local machine is running on rhel os, it's currently not supported to run ESM.

You can always come back to the forum once you have a physical system ready and if you face issue with it. In the meantime, you can refer to this guide to explore more on ESM: https://software.intel.com/content/www/us/en/develop/articles/edge-software-manager.html 

Thanks