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401 Discussions

Failed to receive product key email

obreasonable
Novice
740 Views

Just downloaded converged_edge_insights.zip for version 20.12 for the first time and did not receive an email with the product key. Checked spam/junk mail folders and nothing found. Please help/resend email with product key.

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1 Solution
obreasonable
Novice
669 Views

Waited about 2 hours and tried again. This time the product key was valid. Must be some delay between issuing the key and when it becomes usable and valid.

View solution in original post

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2 Replies
obreasonable
Novice
737 Views

Update: Downloaded again and saw product key on web page. Tried to use it:

Starting the setup...
ESB CLI version: 2021.1
Target OS: CentOS
Python version: 3.6.8
Checking Internet connection
Connected to the Internet
Validating product key
Invalid Product Key. Exiting installation

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obreasonable
Novice
670 Views

Waited about 2 hours and tried again. This time the product key was valid. Must be some delay between issuing the key and when it becomes usable and valid.

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