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247 Discussions

Failed to receive product key email

obreasonable
Novice
451 Views

Just downloaded converged_edge_insights.zip for version 20.12 for the first time and did not receive an email with the product key. Checked spam/junk mail folders and nothing found. Please help/resend email with product key.

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1 Solution
obreasonable
Novice
380 Views

Waited about 2 hours and tried again. This time the product key was valid. Must be some delay between issuing the key and when it becomes usable and valid.

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2 Replies
obreasonable
Novice
448 Views

Update: Downloaded again and saw product key on web page. Tried to use it:

Starting the setup...
ESB CLI version: 2021.1
Target OS: CentOS
Python version: 3.6.8
Checking Internet connection
Connected to the Internet
Validating product key
Invalid Product Key. Exiting installation

obreasonable
Novice
381 Views

Waited about 2 hours and tried again. This time the product key was valid. Must be some delay between issuing the key and when it becomes usable and valid.

Reply