How to Fix "Failed to install Edge Software Configurator"?

[louisdace]

The ESC deployment fails across several CPU and Xeon processors. setup attempts. 

Starting the setup...
ESB CLI version: 2021.4
Target OS: Ubuntu 18.04
Python version: 3.6.9
Checking Internet connection
Connected to the Internet
Validating product key
Successfully validated Product Key
Checking for prerequisites
All dependencies met
-------------------SYSTEM INFO--------------------
Package Name: Intel® Edge Software Configurator v4.0
Product Name: Dell Inc. OptiPlex 9020
CPU SKU: Intel(R) Core(TM) i7-4770 CPU @ 3.40GHz
Memory Size: 16 GB
Operating System: Ubuntu 18.04.6 LTS
Kernel Version: 5.4.0-136-generic
Accelerator(VPU): 1
CPU Utilization: 9.8%
Available Disk Space: 543 GB
Starting installation

Docker_Community_Edition_CE is already installed. Type YES to reinstall or NO to skip installation.
YES
Installing Docker_Community_Edition_CE
Verifying if docker is installed [..................................................] 100%
Successfully installed Docker CE
Successfully installed Docker_Community_Edition_CE took 1 minutes 25.05 seconds
Docker_Compose is already installed. Type YES to reinstall or NO to skip installation.

Skipping re-installation for Docker_Compose
Pulling Image esc_collectd
Checking Intel registry for esc_collectd:latest
Pulling Base Image from openvino/ubuntu18_runtime@sha256:84c14d0aa55938d1c5d9012223adf2c66baf7e75be14e8e45ce950810a680e85
Extracting: 0%| | 0.00/1.00 [00:10<?, ?B/s]
Downloading: 0%| | 0.00/1.00 [00:10<?, ?B/s]
Status: Base Image saved for openvino/ubuntu18_runtime@sha256:84c14d0aa55938d1c5d9012223adf2c66baf7e75be14e8e45ce950810a680e85
Pulling from Intel Registry esc_collectd:latest
Extracting: 0%| | 0.00/1.00 [00:25<?, ?B/s]
Downloading: 0%| | 0.00/1.00 [00:25<?, ?B/s]
Status: Image saved for esc_collectd:latest
Successfully installed esc_collectd took 40.16 seconds
Pulling Image esc_esm-server
Checking Intel registry for esc_esm-server:latest
Pulling from Intel Registry esc_esm-server:latest
Extracting: 0%| | 0.00/1.00 [00:25<?, ?B/s]
Downloading: 0%| | 0.00/1.00 [00:25<?, ?B/s]
Status: Image saved for esc_esm-server:latest
Successfully installed esc_esm-server took 27.94 seconds
Pulling Image esc_spice-web
Checking Intel registry for esc_spice-web:latest
Pulling Base Image from nginx@sha256:21f32f6c08406306d822a0e6e8b7dc81f53f336570e852e25fbe1e3e3d0d0133
Extracting: 0%| | 0.00/1.00 [00:10<?, ?B/s]
Downloading: 0%| | 0.00/1.00 [00:10<?, ?B/s]
Status: Base Image saved for nginx@sha256:21f32f6c08406306d822a0e6e8b7dc81f53f336570e852e25fbe1e3e3d0d0133
Pulling from Intel Registry esc_spice-web:latest
Extracting: 0%| | 0.00/1.00 [00:25<?, ?B/s]
Downloading: 0%| | 0.00/1.00 [00:25<?, ?B/s]
Status: Image saved for esc_spice-web:latest
Successfully installed esc_spice-web took 38.85 seconds
Pulling Image esc_edge-software-manager
Checking Intel registry for esc_edge-software-manager:latest
Pulling Base Image from nginx@sha256:be474d9b100645552a3308085996e287a8c3249c3605cd585a0f7eb3659e2bf4
Extracting: 0%| | 0.00/1.00 [00:10<?, ?B/s]
Downloading: 0%| | 0.00/1.00 [00:10<?, ?B/s]
Status: Base Image saved for nginx@sha256:be474d9b100645552a3308085996e287a8c3249c3605cd585a0f7eb3659e2bf4
Pulling from Intel Registry esc_edge-software-manager:latest
Extracting: 0%| | 0.00/1.00 [00:25<?, ?B/s]
Downloading: 0%| | 0.00/1.00 [00:25<?, ?B/s]
Status: Image saved for esc_edge-software-manager:latest
Successfully installed esc_edge-software-manager took 42.49 seconds
Pulling Image esc_containerized-vm
Checking Intel registry for esc_containerized-vm:latest
Pulling Base Image from alpine@sha256:de25c7fc6c4f3a27c7f0c2dff454e4671823a34d88abd533f210848d527e0fbb
Extracting: 0%| | 0.00/1.00 [00:10<?, ?B/s]
Downloading: 0%| | 0.00/1.00 [00:10<?, ?B/s]
Status: Base Image saved for alpine@sha256:de25c7fc6c4f3a27c7f0c2dff454e4671823a34d88abd533f210848d527e0fbb
Pulling from Intel Registry esc_containerized-vm:latest
Extracting: 0%| | 0.00/1.00 [00:25<?, ?B/s]
Downloading: 0%| | 0.00/1.00 [00:25<?, ?B/s]
Status: Image saved for esc_containerized-vm:latest
Successfully installed esc_containerized-vm took 38.90 seconds
Pulling Image esc_vm-agent
Checking Intel registry for esc_vm-agent:latest
Pulling Base Image from python@sha256:6a8b802fa7091bd775d5045ef23672c96a594738fa3efe667c222bf2612e842f
Extracting: 0%| | 0.00/1.00 [00:10<?, ?B/s]
Downloading: 0%| | 0.00/1.00 [00:10<?, ?B/s]
Status: Base Image saved for python@sha256:6a8b802fa7091bd775d5045ef23672c96a594738fa3efe667c222bf2612e842f
Pulling from Intel Registry esc_vm-agent:latest
Extracting: 0%| | 0.00/1.00 [00:25<?, ?B/s]
Downloading: 0%| | 0.00/1.00 [00:25<?, ?B/s]
Status: Image saved for esc_vm-agent:latest
Successfully installed esc_vm-agent took 38.97 seconds
Pulling Image esc_vm-server
Checking Intel registry for esc_vm-server:latest
Pulling Base Image from python@sha256:8c224566c41fcc1674f9b78ff2a364a1209370a5b7e7619e8ead2bdcd0fd8b52
Extracting: 0%| | 0.00/1.00 [00:10<?, ?B/s]
Downloading: 0%| | 0.00/1.00 [00:10<?, ?B/s]
Status: Base Image saved for python@sha256:8c224566c41fcc1674f9b78ff2a364a1209370a5b7e7619e8ead2bdcd0fd8b52
Pulling from Intel Registry esc_vm-server:latest
Extracting: 0%| | 0.00/1.00 [00:25<?, ?B/s]
Downloading: 0%| | 0.00/1.00 [00:25<?, ?B/s]
Status: Image saved for esc_vm-server:latest
Successfully installed esc_vm-server took 39.14 seconds
Installing Edge_Software_Configurator
Setup will take approximately 15-20 minutes. Time may vary depending on the internet connectivity.
Verifying the Dependencies [..................................................] 100%
Setting up Edge Software Configurator [..................................................] 100%
Starting services [....................................... ] 78% 00:10:40
ERROR: Failed to register VM agent
Setup Failed. Cleaning up ...
Removing docker container
Removing docker stacks
Removing files
Removing docker volumes
Failed to install Edge_Software_Configurator took 38 minutes 13.54 seconds
Installation of package complete
+--------------------------+-----------------------------+---------+
| Id | Module | Status |
+--------------------------+-----------------------------+---------+
| 5f21392e9e63c9002a6fd88d | Docker Community Edition CE | SUCCESS |
| 5f213aae9e63c9002a6fd88e | Docker Compose | SUCCESS |
| 60c8754811f708001f917696 | esc collectd | SUCCESS |
| 60c8831511f708001f91769c | esc esm-server | SUCCESS |
| 60c882e211f708001f91769b | esc spice-web | SUCCESS |
| 60c882ac11f708001f91769a | esc edge-software-manager | SUCCESS |
| 60c87bb411f708001f917699 | esc containerized-vm | SUCCESS |
| 60c87b5c11f708001f917698 | esc vm-agent | SUCCESS |
| 60c87b0211f708001f917697 | esc vm-server | SUCCESS |
| 60c8852e4b40e5002ad9b7d4 | Edge Software Configurator | FAILED |
+--------------------------+-----------------------------+---------+

[JesusE_Intel]

Hi louisdace,

From the description, I see you are using Edge Software Configurator v4.0 on a 4th Generation Intel Core i7 running Ubuntu 18.04. Have you attempted to install the package on a newer system? See the system requirements.

Also, have you tried installing Edge Software Configurator 5.0? Did you run into any issues using this version? If you can please provide the log files located in /var/log/esb-cli/Intel_Edge_Software_Configurator_v4.0/Edge_Software_Configurator.

Regards,

Jesus

[louisdace]

Hi Jesus,

Please find the output.log, install_status.json and file related to the deployment.

Let me know what you think.

[JesusE_Intel · Accepted solution]

Hi louisdace,

Looks like the script failed to install docker-compose. Could you try to manually install Docker using the following guide?

Install Docker Engine on Ubuntu | Docker Documentation

Regards,

Jesus

[JesusE_Intel]

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