We have a design with an EP53F8QI that multiple ICs have been burned both at room temperature and +80 °.C. We are using it to create a +3.3V and on fault we have found that the +3.3V supply is shorted to GND. We have checked all the capacitors and resistors and they are according to the spec outlined in the data sheet. The only thing we could found is that the GND plane was not routed directly underneath the layer on which the IC was placed much further into the PCB.
Please could you help us with this ?
We got your inquiry thru the web portal. I sincerely apology for yours support experienced as your post was left unattended for more than 2 weeks. At the same time, I've contacted forum support manager to assign resources to look into yours issue - means we will prioritize this case.
Just for your information, our support resources (Engineer) was the same team that provide former Altera SR (IPS Now) .
Please allow us to have 2 more days to get back to you by 30-September-2019 as we support from UTC +8 timezone. It was our weekend for today and tomorrow. We will come back to you.
Intel Customer Support
Sales Marketing Group
Could you please share the schematic and the layout of EP53F8.
Also if it is possible to share the startup and shutdown event oscilloscope waveform (Please probe Vout, Vin, Enable).
I sent an personal email to you to avoid expose any confidential information.
I didn't hear back from you, could you please help to provide the required information.
i will close this case since it is duplicated with the below case.
Any solutions to this - I have the same problem with the EP53F8QI!!
I use the EP53F8QI for different rail without issues except a 3V3 output that can on some boards permanently short to GND. This is a low load rail so it is not a thermal issue - but the only fix is to repair the board by replacing the EP53F8QI.