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MTaka21
Beginner
619 Views

Please issue RMA for 8pcs of EPM9560ARI240-10 (Arrow order# WEB-SO17700438)

We bought EPM9560ARI240-10, 33pcs from Arrow (order# WEB-SO17700438) but 8pcs out of 33pcs order were bent leads. Please issue RMA.

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8 Replies
MTaka21
Beginner
104 Views

Any updates on this?

MTaka21
Beginner
104 Views

Any updates on this?

Please respond regarding this issue.

 

MTaka21
Beginner
104 Views

Any updates on this?

Please respond regarding this issue.

 

Zawani_M_Intel
Employee
104 Views

Hi Mami Takahashi, I deeply apologize for delay in response as we are on Public holidays here. Please confirm if the package has been received direct from Intel PSG or through your distributor? If they are from distributor, we could not interrupt in between the process as this involve private and confidential requirement for your company and your distributor. For your information, Intel PSG perform 100% Ball/Leads Scan prior to shipment, so it's unlikely that the device will have been shipped with bent leads. There is a high possibility that it was damaged in transit or shipping or improper storage. We have ball/leads scan and visual test. Plus, we have drop test proved packing. The purpose of production testing during manufacturing is to screen out bad units and in the case, the bent leads would not pass the open/short test. Intel PSG Reliability Report had stated clearly that Intel PSG performs comprehensive testing and manufacturing controls on all its products. We could guarantee devices leave factory door in good condition. Once shipment leaves factory, we are no longer liable as it subjects to forwarder’s handling, distributor’s handling and customer’s handling. There is no way to tell if the damages are done before devices leave factory door. Therefore, no RMA will be proceeded due to the Bent leads issue reported. However, we are happy to assist you if there are help needed from our side. Thanks. Regards, Zawani
MTaka21
Beginner
104 Views

This package was delivered by the distributor, Arrow. The distributor stated that we must directly go through Intel to pursue an RMA.

If a scan was performed prior to the shipment, please provide the appropriate test report.

Zawani_M_Intel
Employee
104 Views

Hi Mami Takahashi, To get some details on lot history and to provide the scan test report, I need your help to provide the lot code for this affected units. Thanks! Zawani
MTaka21
Beginner
104 Views

Hi Zawani,

 

Please see attached pictures.

Zawani_M_Intel
Employee
104 Views

Hi Mami Takahashi,

 

Thank you for the attachment.

The request to get the lot history has been sent to internal team.

Please allow us some time to get the report and related document.

Thanks!

 

Zawani