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MTaka21
Beginner
597 Views

We bought EPF10K100ARC240-3N. 1pc from supplier but it was defect item. They could not support for this defect item and they told me that we should contact to Altera directly. Please advise how we can get RMA.

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6 Replies
Zawani_M_Intel
Employee
63 Views

Hi Mami Takahashi, I'm Wani from ERMA team. Please give me some time to discuss with our internal team. In the meantime, could you please share with us some details ; 1. When did the failure happen? How did you discover the failure? 2. How did you determine the failure? Please elaborate the procedures. 3. Does the failure unit ever been used before? 4. Did they violate solder re-flow temperature profiles, moisture sensitivity? Please provide the re-flow temperature profiles. 5. Is this a prototype build or volume/mass production? 6. Kindly provide quantitative investigation result that could proof the failure is Intel FPGA induced. Thanks! -Wani-
Zawani_M_Intel
Employee
63 Views

Hi Mami Takahashi, Is there any update you can provide for some questions we have before? It is important for us to understand the whole issue. Thanks! Have a great day! -Wani-
MTaka21
Beginner
63 Views

Our customer opened the package and found the failure (bent leads) by visual inspection. It was discovered at the end of last month. It was spot order.

Please issue RMA.

MTaka21
Beginner
63 Views

I am still waiting your response regarding damaged parts. Please issue RMA.

Zawani_M_Intel
Employee
63 Views

I will continue support your ERMA request through our private message.

Please check your inbox.

 

Thanks!

Zawani_M_Intel
Employee
63 Views

Hi Mami Takahashi, I believed you have received our response through our private message. If you have any concern, please do let us know. Thanks! Have a great day! -Wani-