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ŞBala
Beginner
415 Views

We have experienced the problem during our production with the EN6360QA manufacturer coded material which we received by your authorized distributor. We would like to check the accuracy of the lot number of this material. I added the picture on the box.

In addition, the reel's temperature is 125 centigrade degrees in data sheet. Under these conditions, even though we were baking, the spool of the material could not withstand 125 centigrade degrees and melted. Please help us. We will waiting your answer.

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4 Replies
Mostafa_Intel_AE
Employee
88 Views

Hello Serife,

 

We are sorry for facing an issue with our product.

I have sent an internal request to solve your issue, please provide me with some time until i got an answer.

 

Regards,

Mostafa

ŞBala
Beginner
88 Views

Thanks you Mostafa, I am waiting your answer.

Mostafa_Intel_AE
Employee
88 Views

Hello Serife,

Sorry for late response, please see Enpirion team feedback below.

"Looking at the label and information, the lot number looks normal per standard format used.

I am however concern with feedback that they are baking the reel as is at 125 Deg C.

 

Please check with customer which section of datasheet state that reel’s temperature is at 125 Deg C.

Our carrier tape is also unable to withstand that temperature."

 

So the team confirms that the lot number is correct, but they have a concern about the baking temp where our product datasheet doesn't mentioned that.

Please help to point where you got that information.

 

Regards,

Mostafa

Mostafa_Intel_AE
Employee
88 Views

Hello Serife,

Do you have any update?

 

Regards,

Mostafa

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