Solved: We would like to return one INTEL EN5339QI that failed on our PCBA. There was a short on 1.8V on the power IC component. After replacing the power IC... - Intel Community

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We would like to return one INTEL EN5339QI that failed on our PCBA. There was a short on 1.8V on the power IC component. After replacing the power IC component, the drive was detected.

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Why is it so difficult to return a part for FA at Intel? Am I the only one having this problem?

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Hello Glenn,

It is a duplicated case.

https://forums.intel.com/s/question/0D50P00004GkbwcSAB/how-do-we-send-to-intelaltera-en5339qi-fpga-to-intel-for-failure-analysis-there-was-a-short-on-18v-on-the-power-ic-componentafter-replacing-the-power-ic-component-the-drive-was-detected

Regards,

Mostafa

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455 Views

Hello Glenn,

It is a duplicated case.

https://forums.intel.com/s/question/0D50P00004GkbwcSAB/how-do-we-send-to-intelaltera-en5339qi-fpga-to-intel-for-failure-analysis-there-was-a-short-on-18v-on-the-power-ic-componentafter-replacing-the-power-ic-component-the-drive-was-detected

Regards,

Mostafa

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