Intel® FPGA Software Installation & Licensing
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801 Discussions

Cannot Access Self Service Licensing Center

hwardlaw
Beginner
682 Views

I am unable to reach your Self Service Licensing Center. I appears other users are having this issue:

https://community.intel.com/t5/Intel-FPGA-Software-Installation/Self-Service-Licensing-center/td-p/1...

https://community.intel.com/t5/Intel-FPGA-Software-Installation/Error-in-Self-Service-Licensing-Cent...

https://community.intel.com/t5/Intel-FPGA-Software-Installation/Access-to-the-fpga-license-center/m-...

 

I have the same error as described in these posts. I am redirected to a webpage @ (https://fpgasupport.intel.com/Licensing/notAuthorized.html?r=-1144960729) that states "You may have been logged out or you do not have the necessary permissions to access this page." I can confirm that I am logged in.

 

The posts about this problem do no have solutions.

0 Kudos
5 Replies
Zawani_M_Intel
Employee
655 Views

Hi hwardlaw,

For first workaround suggestion, can you please clear browser cache and have a try once again?

While waiting for you to retry, can you please provide;

Name :
Email Address :
Company Name :
Company Address :
Quartus activation codes:
NICID(Mac Add) :

Please consider of confidential information you might share publicly. If you need private conversation, please do let me know.

Wani

 

hwardlaw
Beginner
650 Views

The issue is present even when attempting to access the licensing center from another PC. I can provide the information you have request via private message.

Bill_Dale
Beginner
462 Views

I am also having this same issue. I cleared my cache and attempted on another browser. Can someone help me get access please? 

 

Thanks,

-William

zgibson21
Beginner
444 Views

I too am unable to get around this problem. None of the suggestions provided here seem to help.

slsg93
Beginner
356 Views

I am having a similar problem.  We purchased an IP license and I need to get into the license center.  I created a login and at the last step was informed I should receive an email confirming my account.  I have not received confirmation and I cannot access the license server to get the license we paid for.  This is a real problem and is holding up production.  How long does it take to get a confirmation on a new account?  

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