Correct NIC physical address? or another problem

[MarkK7]

Good news so far, I have been able to sign in to request the license. I followed all the instructions about setting up the environment variable, downloading and starting up the gui.  But there are some run time errors.  I will show you the screenshot of the program startup and the additional message text.

See attached file image:

Errors during app launch

My guess is that the NIC physical address I gave is wrong. At one time I had been using a USB based ethernet adapter since my laptop did not have a built in ethernet connection. The address I entered was probably the missing adapter address. Looking again at the ipconfig table entries that has many types of adapters including virtual adapters I do see the wi-fi adapter that is shown as active. Should I use the physical address of the wi-fi adapter? And if so, should I re-apply for a license using the new NIC physical address? Or is there another problem?
Thank you for all the help you are giving me. I will keep myself posted with your advice.
Mark

[MarkK7 · Accepted solution]

I don't know if we get a special badge for answering our own questions and solving our own problems but I got Questa running.  It did turn out the the licensing system was happier with using the active wi-fi NIC physical address that I guessed would solve the problem. On the licensing system apparently you can't get a new license issued on the same computer by staring over again, but if you are the verified system admin on that computer you can edit the NIC physical address.  I am not completely sure why my first entry did not work but after using the new license file that was sent to me  within minutes, running the software as and administrator, and getting the LM_LICENSE_FILE variable set to the new license file then it works.  So to sum it up if you get the NIC address wrong somehow you can edit the physical address ID as the verified system administrator for the computer that is to be licensed on the online Intel Licensing service. As for the question of could there be another problem the answer in this case was simple, just get the ID number right.

Mark

[AR_A_Intel]

Hi Mark,

It's great to hear that you were able to successfully solve the licensing issue with Questa! Your approach of using the active Wi-Fi NIC physical address and editing it as a verified system administrator on the computer is a clever solution.

·      The key was getting the NIC address right and ensuring that the software was run as an administrator with the correct license file and environment variable settings.

Your experience and solution could definitely help others who might encounter similar licensing issues with Questa or other software. Sometimes, it's the small details and steps that make all the difference in resolving technical challenges.

Thank you for sharing your experience and solution. It's always valuable to have such information available for the community. This thread will be transitioned to community support. If you have a new question, feel free to open a new thread to get the support from Intel experts. Thank you