How do I access the Self-Service Licensing Center?

[HEass1]

Hi. I recently bought Stratix 10 GX Development Kits and installed Quartus Prime Pro. When I go to the Self-service licensing center (after logging in) to generate a license I get a message saying that "you might have been logged out or not have sufficient permissions to access this page". I have tried clearing my cache and cookies and have tried multiple browsers. Thanks.

PS On the "My intel" side panel I also do not see the "Tools" entries. Could this be related?

[Vicky1]

Hi ,

Could you please check the below link for SSLC?

https://fpgasupport.intel.com/Licensing/license/index.html

if an issue still exist, then need to check the your Intel account details and that will be asked by private email from Intel.

Regards,

Vicky

[HEass1]

Hi Vicky,

Thanks, but that is the page I've been trying. It gives me the error message I quoted in my original post. As you say, I suspect there might be a problem with my account settings. Can you help fix that?

Thanks again.

[HEass1]

Hi,

Can someone from Intel help with this please? I still get the error message and cannot get a license.

Thanks.

[JosephC_Intel]

Hi,

We currently escalated your case to Intel internal team. We passed along some personal information that Vikas communicated with you in "PM". I've already set priority to high for this issue escalation and once I hear from Intel Internal team, I'll come back to you.

Thanks,

Joseph

[JosephC_Intel]

Hi,

Have you register at Intel.com yet? If not, please register for FPGA basic entitlement here: https://www.intel.com/content/www/us/en/forms/fpga/fpga-individual-registration.html

After that, please continue with self service licensing center steps.

If issue persist after registration, please provide below information:

• Screenshot of error
• URL used

Hope to hear from you soon.

Thanks,

Joseph

[JosephC_Intel]

Hi,

Do you have updates for us?

Thanks,

Joseph