Intel® FPGA Software Installation & Licensing
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798 Discussions

How do I access the Self-Service Licensing Center?

HEass1
Beginner
932 Views

Hi. I recently bought Stratix 10 GX Development Kits and installed Quartus Prime Pro. When I go to the Self-service licensing center (after logging in) to generate a license I get a message saying that "you might have been logged out or not have sufficient permissions to access this page". I have tried clearing my cache and cookies and have tried multiple browsers. Thanks.

PS On the "My intel" side panel I also do not see the "Tools" entries. Could this be related?

0 Kudos
6 Replies
Vicky1
Employee
741 Views

Hi ,

Could you please check the below link for SSLC?

https://fpgasupport.intel.com/Licensing/license/index.html

if an issue still exist, then need to check the your Intel account details and that will be asked by private email from Intel.

Regards,

Vicky

HEass1
Beginner
742 Views

Hi Vicky,

 

Thanks, but that is the page I've been trying. It gives me the error message I quoted in my original post. As you say, I suspect there might be a problem with my account settings. Can you help fix that?

 

Thanks again.

 

 

HEass1
Beginner
742 Views

Hi,

 

Can someone from Intel help with this please? I still get the error message and cannot get a license.

 

Thanks.

JosephC_Intel
Moderator
742 Views

Hi,

 

We currently escalated your case to Intel internal team. We passed along some personal information that Vikas communicated with you in "PM". I've already set priority to high for this issue escalation and once I hear from Intel Internal team, I'll come back to you.

 

Thanks,

Joseph

JosephC_Intel
Moderator
742 Views

Hi,

 

Have you register at Intel.com yet? If not, please register for FPGA basic entitlement here: https://www.intel.com/content/www/us/en/forms/fpga/fpga-individual-registration.html

 

After that, please continue with self service licensing center steps.

 

If issue persist after registration, please provide below information:

  • Screenshot of error
  • URL used

Hope to hear from you soon.

 

Thanks,

Joseph

JosephC_Intel
Moderator
742 Views

Hi,

 

Do you have updates for us?

 

Thanks,

Joseph

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