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JHenk3
Beginner
495 Views

How to resolve Flex LM failure

We just upgraded our Quartus license from Standard to Pro. The license file is detected, so can open Quartus Pro, but compiles for any Arria 10 part fail - with an error saying: Warning(292000): FLEXlm software error: Version of vendor daemon is too old. and a statement: Error(119013): Current license file does not support the 10AS066H1F34E1HG device. Go to the Self-Service Licensing Center on the Intel FPGA website to manage your licenses (https://mysupport.altera.com/AlteraLicensing/license/index.html). 

We have upgraded the license daemon to to Version V11.16.2.1 build 245043 x64_n6. (current version on the Intel website.) but still cannot build with the Arria10 family.

 

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38 Replies
Vicky1
Employee
113 Views

Hi,

Which version of Quartus Pro are you using?

'We have upgraded the license daemon to to Version V11.16.2.1 build 245043 x64_n6. ' - - - - since you have upgraded it already it should have worked.

now check the environmental variable setting whether it is pointing to correct version of Quartus Pro?

https://www.intel.com/content/dam/www/programmable/us/en/pdfs/support/kdb/downloads/rd01292013_416/s...

Regards,

Vicky

 

 

JHenk3
Beginner
113 Views

Hi - thank you for the suggestion. It does not solve the problem. The license is being found. I can open the Quartus version. I can pass analysis and synthesis. It does not fail until the fitter. The failure is the same as noted in the original post above. Thanks. Jen

JHenk3
Beginner
113 Views

I am using Quartus Pro 19.1.0 build 240 03/26/2019.

In case it matters - I do have some older versions of Quartus installed on my PC - to support some of my older products. The oldest one is 12.1sp1. The other versions work, and I can build successfully. (17.0, 18.0, and 12.1). Thanks. Jen

 

Vicky1
Employee
113 Views

Hi Jen,

'now check the environmental variable setting whether it is pointing to correct version of Quartus Pro?' ---- Have you confirmed it?

Can you please check uninstalling & reinstalling the Quartus Pro 19.1?

I am looking forward to listen you.

Thanks,

Vicky

JHenk3
Beginner
113 Views

yes, I confirmed the environment variable. We also have multiple PC's all behaving the same way. I will try the uninstall/reinstall again.

Vicky1
Employee
113 Views

Hi,

May I know any update?

Thanks,

Vicky

JHenk3
Beginner
113 Views

Hi -

I uninstalled 19.1 and installed 19.2, but it did not fix the failure.

 

The error is the same:

Error(119013): Current license file does not support the 10AS066H1F34E1HG device. Go to the Self-Service Licensing Center on the Intel FPGA website to manage your licenses (https://mysupport.altera.com/AlteraLicensing/license/index.html). 

Thanks, Jen

 

JHenk3
Beginner
113 Views

Hi - I did reconfirm the path after installation of 19.2. The path is correct, but the fitter still fails.

Thanks,

Jen

Vicky1
Employee
113 Views

Hi,

Please '4.4. Configuring the License Manager Server ' from link below,

https://www.intel.com/content/dam/www/programmable/us/en/pdfs/literature/manual/quartus_install.pdf

Can you provide the project file (Tool menu-> Archive Project) for replication?

Thanks,

Vicky

JHenk3
Beginner
113 Views

Hi -

Yes we have configured the license server using 4.4 and verified the versions of the alterad daemon and the lmgrd daemon.

They are:

Lmgrd is: lmgrd v11.16.2.1 build 176543 x64_n6 - Copyright (c) 1988-2015 Flexera Software LLC. All Rights Reserved.

Alterad is: (alterad) FlexNet Licensing version V11.16.2.1 build 245043 x64_n6

 

And attached please find the archive for the project I am trying to build.

Of note - another engineer made a different empty project to verify and he got the same failure on his machine.

Thanks,

Jen

JHenk3
Beginner
113 Views

Attached.

SZack
Partner
113 Views

Hi Vicky,

 

I am the Altera-dedicated FAE covering this account and the customer still has the same problem. It happens on multiple machines and even with Quartus 19.2. Here is the info about daemons the customer has upgraded to:

 

  • Regarding versions for the license daemons:
  • Lmgrd is: lmgrd v11.16.2.1 build 176543 x64_n6 - Copyright (c) 1988-2015 Flexera Software LLC. All Rights Reserved.
  • Alterad is: (alterad) FlexNet Licensing version V11.16.2.1 build 245043 x64_n6

 

I also looked at their license file and that looked fine. I had another customer experience a similar issue but that got resolved when they upgraded the license daemons. Is there something else with the FlexLM software that they need to change?

 

Steve

Vicky1
Employee
113 Views

Hi Steve,

Thanks for the details, even Jen has also provided me the all information about this issue. I am working on it internally with team once I got any update I`ll let you know.

Thanks,

Vicky

Vicky1
Employee
113 Views

Hi,

May I know the operating system which you are using?

please check the supported operating system,

https://www.intel.com/content/www/us/en/programmable/support/support-resources/download/os-support.h...

https://www.cyberciti.biz/faq/how-to-check-os-version-in-linux-command-line/

Could you provide the screenshot of error?

Regards,

Vicky

 

 

SZack
Partner
113 Views

From the customer:

 

I am using Window 8, I believe Jen is using Windows 10.

 

Attached is the screenshot from 19.1, I haven’t installed 19.2 yet like Jen has for the support call.

SZack
Partner
113 Views

Hi Vicky,

 

Here is an archive of a 19.1 project. I can successfully compile it on my PC but I have a fixed super-user license so it's not the best test.

Vicky1
Employee
113 Views

Hi Steve,

Thanks for the project file.

I could able to perform full compilation with floating license, I`ll update once I got any update from internally.

Regards,

Vicky

JosephC_Intel
Moderator
113 Views

Hi,

 

This case got escalated to second level. We are currently looking into this. We will come back to you once we have more.

 

Thanks,

Joseph

SZack
Partner
113 Views

Hi Joseph,

 

It's been 3 weeks since the last update. What is the status of this request? Is it still being looked at? My customer is asking what progress if any has been made.

 

Regards,

Steve Zack