Intel® FPGA Software Installation & Licensing
Installation and Licensing that’s includes Intel Quartus® Prime software, ModelSim* - Intel FPGA Edition software, Nios® II Embedded Design Suite on Windows or Linux operating systems.
Announcements
Intel Support hours are Monday-Fridays, 8am-5pm PST, except Holidays. Thanks to our community members who provide support during our down time or before we get to your questions. We appreciate you!

Need Forum Guidance? Click here
Search our FPGA Knowledge Articles here.
807 Discussions

I am unable to assign a Development Kit license on my computer

JHoff18
Beginner
531 Views

When I try to assign an Aria V development Kit license on my computer, I receive the following error messsage:

 

A Quartus II Development Kit Edition already exists on Hoffman-10. Only 1 Quartus II Development Kit Edition can be installed on the same computer.

 

When I check the products and users tab, there are no licenses assigned to that computer.

 

When I try to regenerate a license file for that computer, I receive the following error message:

 

Your request cannot be completed, please try again in a few minutes. 

If you continue to receive this message,Contact Customer Service for assistance.

 

I opened a support request, but have received no response in 48 hours.

 

Has anyone else had this problem?

0 Kudos
3 Replies
AR_A_Intel
Employee
217 Views

Hello

 

Welcome to INTEL forum. Apologies for the inconvenience happen. We are having intermittent problem with our Sign On systems. Due to ongoing issues could you resubmit again the request using link

https://fpgasupport.intel.com/Licensing/license/contact.html  (contact customer service)

TKund
Beginner
217 Views

Hello,

since I am facing a similar issue, I already tried to contact customer service using the link you provided. Sending the request always fails.

It keeps telling me "NIC/Host/Guard ID entered is invalid" - no matter which ID (from 'Computers and License Files' tab) I use.

Is there another way to get in contact with customer service?

AR_A_Intel
Employee
217 Views

Hi Jeffrey Hoffman

 

If you still not able to generate the license, kindly provide screenshot.

Reply