IP-SDRAM/LPDDR2 License activation code issue

[Suphachai]

Dear,
My customer has bought IP-SDRAM/LPDDR2 from Mouser and found received the email for the license, but it did not contain a license activation code.
Please verify and advise. Intel Order #: 0018792703
Customer email address: pavarisa.krachangsaeng@dexon-technology.com

BR, Suphachai

Ref: 964845

[AdzimZM_Intel]

Hi Suphachai,

I think you refer to Licensing Support Center in the link below.

https://www.intel.com/content/www/us/en/support/programmable/licensing/support-center.html

The FAQ about licensing:

How can I obtain licenses for purchased products?

After the license purchase order has been placed, the license will be processed and made available in the SSLC within 2-7 days. An email notification will be sent out to the user when the process is completed.

To get the license file with your new purchase, go to SSLC, navigate to Licenses > Find and Generate License by Activation Code, then enter the license activation code that you received in the email. Alternatively, you can go to SSLC, navigate to Licenses > All Licenses, select and generate the respective license file.

Regards,

Adzim

[Suphachai]

Hi Adzim,

Customer has received the email for only one time, but it didn’t contain any license code. Please see the attached email.

Please verify and advise.

BR, Suphachai

[Suphachai]

Hi Adzim,

Per customer:

I have been waiting for the notification email from Intel for a long time.      The problem is not related to the information that you provided.

The problem is  I didn't receive any notification emails from Intel, and I want to know why. I can't proceed any further because that email will contain the product license number.

Could you verify and advise for this order?

Intel Order #: 0018792703
Customer email address: pavarisa.krachangsaeng@dexon-technology.com

Regards,

Suphachai

[Suphachai]

Hi Adzim,

Could you verify and advise for this order?

Intel Order #: 0018792703
Customer email address: pavarisa.krachangsaeng@dexon-technology.com

Regards,

Suphachai

[AdzimZM_Intel]

Hi Suphachai,

Currently we are limited bandwidth to address your issue.

I would suggest to create an IPS case to get support from licensing team.

Regards,

Adzim