In license-center disappeared one license

[Thomas_Schipper]

I have paid for two different licenses, but one of them disappeared somewhen in the last two years.

This is around the 1.000th time that i tell the same!!

I simply want it back!

Attached is the old license-file, wich is not still usable because my PC died.

[AR_A_Intel]

Hello

Welcome to Intel forum. May we know, have you re-generated your license.dat file? If not, could you help to re-generate your license file first. Generate your license in Self-Service licensing Center. Only the license administrator can re-generate the license file. 

Guidance: https://fpgasupport.intel.com/AlteraLicensing/license/index.html --> Licensing Center Home --> Computer and License Files --> Select a computer to generate a new license file.

Link to demo: https://www.intel.com/content/www/us/en/programmable/support/training/demonstrations/online/licensing/onl-licensing.html

[Thomas_Schipper]

Hey AabdRahman_A_Intel,

around a bit more than 2 years ago i have regeneratet that license-file!

But how should i now regenerate something that is not or nowhere present?

And yes, i tried everything to get it back, but wether the "old" computer-Name nor the license-name brought it back!

And the activation-code is more than 150.000 mails ago.

So it seems as if somebody has stolen my license-file! There is nothing that i can "regenerate"....

kind regards

Tom

[AR_A_Intel]

Hi

For further checking kindly advise the following.

Name :

Email Address :

Company Name :

Company Address :

Quartus version use :

NICID(Mac Add) :

QUARTUS order number :

You can also reply/attach your file in private message.

[Thomas_Schipper]

Hi AabdRahman_A_Intel

Name: Thomas Schipper

Post@Technical-Evolution.de

Company: Technical Evolution

Adress:
Waldweg 101
22393 Hamburg
Germany

Used Version: Quartus 17.0

Old ID-NIC ID F07959615830
New ID-NIC ID 244BFE78AEE5

Quartus Order Number?? What do you mean?

Tom

[AR_A_Intel]

Hi

Thank you for your update. Please give me some time to further check with customer service team members. I will get back to you as soon as possible.

[AR_A_Intel]

Hi Sir

Upon checking, there are 1 license tag to old NICID and no license recorded at new NICID

F07959615830 - 1 SW-QUARTUS-SE-FX

244BFE78AEE5 - No record

May we know is this the license you looking for? If not could you provide detail?

[Thomas_Schipper]

Hi,

yes that is what i am looking for, but it is not listet in selfservice license center.

I have to "rehost" it to the new PC, with the "new" NIC 244BFE78AEE5.

Attached what i see:

There is only the other license for the other PC for the older Quartus 8.1

Tom

[AR_A_Intel]

Hi

Customer service team help rehost the license to 244BFE78AEE5.

Kindly advise info@technical-evolution.de to follow below steps to regenerate a license file. 

Guidance: using Google Chrome, login to Self Service Licensing Center at https://fpgasupport.intel.com/Licensing/license/index.html --> select Computer and License Files --> Select a computer --> Click on Get License.

[Thomas_Schipper]

Oh lord...

Within the last attachment you can see, that there is no tag for the lost license!!

I simply want it back!

My customer is not amused about so much killed time with nothing hapening.

Tom

[AR_A_Intel]

Hello

The license is not lost, it was tag to info@technical-evolution.de as admin. Kindly get info@technical-evolution.de to regenerate a new license in Self-Service Licensing center.

Link to demo: https://www.intel.com/content/www/us/en/programmable/support/training/demonstrations/online/licensing/onl-licensing.html

[Thomas_Schipper]

Hey,

it seems as if we are one step forward.

But unfortunetly under this username intel says that there is no info.

Even while trying to get a new pasword i get the info: Info not found...

Attached smal screenshot.

Tom

[AR_A_Intel]

Hello

Thanks for your update. Sorry, we don't have access to help customer on access/password issue.

If customer having password reset issue, kindly contact access and entitlement team at the following. 

•           External user not able to login to intel.com (My Intel):

o           Contact Customer Support https://www.intel.com/content/www/us/en/forms/support/my-intel-sign-on-support.html

•           External user able to login to intel.com (My Intel), but not able to see/access certain links/portals via My Intel:

o           Profile and Registration Support page https://www.intel.com/content/www/us/en/secure/my-intel/account-and-program-support.html

[AR_A_Intel]

We do not receive any response from you to the previous reply/answer that I have provided. This thread will be transitioned to community support. If you have a new question, feel free to open a new thread to get the support from Intel experts. Otherwise, the community users will continue to help you on this thread. Thank you

[Thomas_Schipper]

Sorry, but i am sick...
I will try your posted adresses tomorrow or so..

regards
Tom