Welcome to Intel forum. May we know, have you re-generated your license.dat file? If not, could you help to re-generate your license file first. Generate your license in Self-Service licensing Center. Only the license administrator can re-generate the license file.
Guidance: https://fpgasupport.intel.com/AlteraLicensing/license/index.html --> Licensing Center Home --> Computer and License Files --> Select a computer to generate a new license file.
For further checking kindly advise the following.
Email Address :
Company Name :
Company Address :
Quartus version use :
NICID(Mac Add) :
QUARTUS order number :
You can also reply/attach your file in private message.
Name: Thomas Schipper
Company: Technical Evolution
Used Version: Quartus 17.0
Old ID-NIC ID F07959615830
New ID-NIC ID 244BFE78AEE5
Quartus Order Number?? What do you mean?
Upon checking, there are 1 license tag to old NICID and no license recorded at new NICID
F07959615830 - 1 SW-QUARTUS-SE-FX
244BFE78AEE5 - No record
May we know is this the license you looking for? If not could you provide detail?
Customer service team help rehost the license to 244BFE78AEE5.
Kindly advise firstname.lastname@example.org to follow below steps to regenerate a license file.
Guidance: using Google Chrome, login to Self Service Licensing Center at https://fpgasupport.intel.com/Licensing/license/index.html --> select Computer and License Files --> Select a computer --> Click on Get License.
Within the last attachment you can see, that there is no tag for the lost license!!
I simply want it back!
My customer is not amused about so much killed time with nothing hapening.
Thanks for your update. Sorry, we don't have access to help customer on access/password issue.
If customer having password reset issue, kindly contact access and entitlement team at the following.
• External user not able to login to intel.com (My Intel):
o Contact Customer Support https://www.intel.com/content/www/us/en/forms/support/my-intel-sign-on-support.html
• External user able to login to intel.com (My Intel), but not able to see/access certain links/portals via My Intel:
o Profile and Registration Support page https://www.intel.com/content/www/us/en/secure/my-intel/account-and-program-support.html
We do not receive any response from you to the previous reply/answer that I have provided. This thread will be transitioned to community support. If you have a new question, feel free to open a new thread to get the support from Intel experts. Otherwise, the community users will continue to help you on this thread. Thank you