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710 Discussions

In license-center disappeared one license

Thomas_Schipper
Beginner
449 Views

I have paid for two different licenses, but one of them disappeared somewhen in the last two years.

This is around the 1.000th time that i tell the same!!

I simply want it back!

Attached is the old license-file, wich is not still usable because my PC died.

0 Kudos
14 Replies
AR_A_Intel
Employee
436 Views

Hello

 

Welcome to Intel forum. May we know, have you re-generated your license.dat file? If not, could you help to re-generate your license file first. Generate your license in Self-Service licensing Center. Only the license administrator can re-generate the license file. 

 

Guidance: https://fpgasupport.intel.com/AlteraLicensing/license/index.html --> Licensing Center Home --> Computer and License Files --> Select a computer to generate a new license file.

 

Link to demo: https://www.intel.com/content/www/us/en/programmable/support/training/demonstrations/online/licensin...


Thomas_Schipper
Beginner
431 Views
Hey AabdRahman_A_Intel,
around a bit more than 2 years ago i have regeneratet that license-file!
But how should i now regenerate something that is not or nowhere present?
And yes, i tried everything to get it back, but wether the "old" computer-Name nor the license-name brought it back!
And the activation-code is more than 150.000 mails ago.
So it seems as if somebody has stolen my license-file! There is nothing that i can "regenerate"....
 
kind regards
Tom
AR_A_Intel
Employee
422 Views

Hi

 

For further checking kindly advise the following.

 

Name :

Email Address :

Company Name :

Company Address :

Quartus version use :

NICID(Mac Add) :

QUARTUS order number :

 

You can also reply/attach your file in private message.


Thomas_Schipper
Beginner
343 Views

Hi AabdRahman_A_Intel

Name: Thomas Schipper

Post@Technical-Evolution.de

Company: Technical Evolution

Adress:
Waldweg 101
22393 Hamburg
Germany

Used Version: Quartus 17.0

Old ID-NIC ID F07959615830
New ID-NIC ID 244BFE78AEE5

Quartus Order Number?? What do you mean?

Tom

 

AR_A_Intel
Employee
331 Views

Hi

 

Thank you for your update. Please give me some time to further check with customer service team members. I will get back to you as soon as possible.


AR_A_Intel
Employee
327 Views

Hi Sir

 

Upon checking, there are 1 license tag to old NICID and no license recorded at new NICID

F07959615830 - 1 SW-QUARTUS-SE-FX

244BFE78AEE5 - No record

 

May we know is this the license you looking for? If not could you provide detail?


Thomas_Schipper
Beginner
322 Views

Hi,

yes that is what i am looking for, but it is not listet in selfservice license center.

I have to "rehost" it to the new PC, with the "new" NIC 244BFE78AEE5.

Attached what i see:

There is only the other license for the other PC for the older Quartus 8.1

Tom

AR_A_Intel
Employee
303 Views

Hi


Customer service team help rehost the license to 244BFE78AEE5.

Kindly advise info@technical-evolution.de to follow below steps to regenerate a license file. 

Guidance: using Google Chrome, login to Self Service Licensing Center at https://fpgasupport.intel.com/Licensing/license/index.html --> select Computer and License Files --> Select a computer --> Click on Get License.


Thomas_Schipper
Beginner
299 Views

Oh lord...

Within the last attachment you can see, that there is no tag for the lost license!!

I simply want it back!

My customer is not amused about so much killed time with nothing hapening.

Tom

AR_A_Intel
Employee
292 Views

Hello

 

The license is not lost, it was tag to info@technical-evolution.de as admin. Kindly get info@technical-evolution.de to regenerate a new license in Self-Service Licensing center.

 

Link to demo: https://www.intel.com/content/www/us/en/programmable/support/training/demonstrations/online/licensin...


Thomas_Schipper
Beginner
289 Views

Hey,

it seems as if we are one step forward.

But unfortunetly under this username intel says that there is no info.

Even while trying to get a new pasword i get the info: Info not found...

Attached smal screenshot.

Tom

AR_A_Intel
Employee
275 Views

Hello

 

Thanks for your update. Sorry, we don't have access to help customer on access/password issue.

If customer having password reset issue, kindly contact access and entitlement team at the following. 

•           External user not able to login to intel.com (My Intel):

o           Contact Customer Support https://www.intel.com/content/www/us/en/forms/support/my-intel-sign-on-support.html

•           External user able to login to intel.com (My Intel), but not able to see/access certain links/portals via My Intel:

o           Profile and Registration Support page https://www.intel.com/content/www/us/en/secure/my-intel/account-and-program-support.html


AR_A_Intel
Employee
253 Views

We do not receive any response from you to the previous reply/answer that I have provided. This thread will be transitioned to community support. If you have a new question, feel free to open a new thread to get the support from Intel experts. Otherwise, the community users will continue to help you on this thread. Thank you


Thomas_Schipper
Beginner
251 Views

Sorry, but i am sick...
I will try your posted adresses tomorrow or so..

regards
Tom

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