Login Problem to Intel FPGA SSLC

TGrev · ‎05-03-2023

Hello,

I have the same problem like many other guys here.

Lost my Login-Info and there is no way to renew/reset the password.

There is no link for doing that. Have to use the single-use-passcode all the time.

And yes, the support simply has closed the ticket. So I lost the access to all the

licenses of my company i once managed in the SSLC.

Really unbelievable !!!

Need urgent help.

BoonBengT_Intel · ‎05-07-2023

Hi @TGrev,

Thank you for posting in Intel community forum and hope all is well.

Apologies for the inconvenient caused from all the account and unpleasant login experiences.

Unfortunately for this channels we are having limited access to investigate the accounts you have and on the inconvenient password reset complication.

This are part of the digital experiences transformation, for those account/login related challenges, we do have a dedicated team which will assist you through the issues encounter to solved them.

Below are the details for the different channel available:

- Ticket: https://www.intel.com/content/www/us/en/forms/support/my-intel-sign-on-support.html

- Chat: https://intelsupportchat.secure.force.com/icslivechat/ICS_A_E_English_Chat_Page

- Phone: https://www.intel.com/content/www/us/en/support/topics/support-phone-list.html

Note: As for the real-time support would suggest to follow the phone channels above which will fulfill your urgent needs, there is also live FAQ that is available for references. (https://www.intel.com/content/www/us/en/support/topics/azure-sign-in-faq.html)

Thank you for the questions.

Best Wishes

BB

BoonBengT_Intel · ‎05-09-2023

Hi @TGrev,

Greetings, just checking in to see if there is any further doubts in regards to this matter.

Are the login issues still persisting? Did you managed to get in touch with the relevant channels?

Hope your doubts have been clarified.

Best Wishes

BB

TG6 · ‎05-10-2023

Hello BoonBengT,

don't how I managed it,

but I now can login with an "Account verification code" and a second code from Microsoft at my mobile phone.

So it seems to work now, I can see my licenses again.

So, is it true that there is no password anymore for logging in into INTEL? Instead there now this the combination

of an "Account verification code" and a second code from Microsoft at my mobile phone?

I am also not sure, what my profile in this community is. I was asked a few minutes ago about the "display name"...

Best regards

BoonBengT_Intel · ‎05-14-2023

Hi @TG6,

Thanks for sharing and good to know that you are able to login and view your license.

On the first question on moving away from password, would suggest to review through the FAQ below or perhaps submit a question to through the mention support channels and I believe our login experts will be able to provide you with a more accurately context.

As for the community profiles, once you logged in and in the support forum, you would be able to view your profiles in the right top corner as below:

More information on your settings (i.e., under My Settings) can also be found in the link below:

- https://community.intel.com/t5/help/faqpage/title/registration

Hope that clarify

Best Wishes

BB

BoonBengT_Intel · ‎05-17-2023

Hi @TGrev,

Greetings, as we do not receive any further clarification/updates on the matter, hence would assume challenge are overcome. Please login to ‘https://supporttickets.intel.com’, view details of the desire request, and post a feed/response within the next 15 days to allow me to continue to support you. After 15 days, this thread will be transitioned to community support. For new queries, please feel free to open a new thread and we will be right with you. Pleasure having you here.

Best Wishes

BB