Max+Plus II License request is no reply again.

[kokum4]

5 months ago, I didn't get the reply email for the MAX + plus II license request, and I was able to get it by having the Licensing Request portal recovered(?).

But now, when I request a license for a new machine, I'm not getting mail again.

(Even if you wait more than 24 hours)

I saw some similar recent questions in this forum, but have anyone got it?

If so, how did you get it?

[kebih]

Hello

I have already given up.

I used MAX + for MAX7000S.

I started using an older version of QUARTUSII.

Maybe the function to issue LISENCE is stopped.

I have applied for a license with multiple NICs, but have not received a reply.

I feel that MAX + cannot be used anymore.

[kokum4]

Hello

​So that's it.

But I use MAX7000, so I can’ｔ use it without  MAX + plus II .

​Thank you for teaching.

[AR_A_Intel]

Hello

Welcome to INTEL forum. I’m escalating this issue to IT team to investigate. A ticket incident has been submitted. We will update accordingly.  

[kokum4]

Hello

I understand, I will wait.

Thank you.

[AR_A_Intel]

Could you provide your NICID for our customer service team verification?

[kokum4]

Hello

Currently, I want a license file for NIC = 80-CE-62-3A-2C-1B.

Previously, I had a NIC =74-E5-F9-A1-09-46 file.

Strangely, the product listed in the email I received at that time was "Quartus II Web Edition", but there is no problem because the license file is running on MAX +.

Thank you.​

[AR_A_Intel]

Could you also advise the following?

Admin Name

Email Address

Company Name

Company Address

[kokum4]

OK.

I can write it, but should it be written here?

Or is there some private communication?​

[AR_A_Intel]

For privacy, you can also reply/attach your file in private message setting.

[AR_A_Intel]

Hi Sir

Upon checking with IT team, your NIC = 80-CE-62-3A-2C-1B is not valid and we are unable to generate license under it. Kindly check if the NIC is correct? alternatively you can also provide the Guard Id or other NICID.

[kokum4]

​Really?

However, I just received an email with the license file (80-CE-62-3A-2C-1B__0-359500883780187.dat).

And the file seems to be working properly.

Tell me, what's wrong with that NIC?

What decided NIC (or hard disk number) that can get a license?

I would like to refer to when the next request.

Thanks for your working.

[AR_A_Intel]

Hi Sir

Apologize for the confusion. Got the confirmation form IT team that the NIC id 80-CE-62-3A-2C-1B is valid and form my understanding that you have received it and kindly check and let us know if any issues. Thanks

[Naren]

Hi, I'm also having the same issue. Haven't received the license file after multiple requests. NIC: C8-F7-50-67-88-1E. Please help on this.