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kokum4
Beginner
311 Views

Max+Plus II License request is no reply again.

5 months ago, I didn't get the reply email for the MAX + plus II license request, and I was able to get it by having the Licensing Request portal recovered(?).

 

But now, when I request a license for a new machine, I'm not getting mail again.

(Even if you wait more than 24 hours)

 

I saw some similar recent questions in this forum, but have anyone got it?

If so, how did you get it?

 

0 Kudos
13 Replies
kebih
Beginner
108 Views

Hello

I have already given up.

I used MAX + for MAX7000S.

I started using an older version of QUARTUSII.

Maybe the function to issue LISENCE is stopped.

I have applied for a license with multiple NICs, but have not received a reply.

I feel that MAX + cannot be used anymore.

108 Views

Hello

 

Welcome to INTEL forum. I’m escalating this issue to IT team to investigate. A ticket incident has been submitted. We will update accordingly.  

kokum4
Beginner
108 Views

Hello

 

I understand, I will wait.

Thank you.

 

kokum4
Beginner
108 Views

Hello

​So that's it.

But I use MAX7000, so I can’t use it without  MAX + plus II .

​Thank you for teaching.

108 Views

Could you provide your NICID for our customer service team verification?

 

108 Views

Could you also advise the following?

 

Admin Name

Email Address

Company Name

Company Address

kokum4
Beginner
108 Views

Hello

Currently, I want a license file for NIC = 80-CE-62-3A-2C-1B.

Previously, I had a NIC =74-E5-F9-A1-09-46 file.

Strangely, the product listed in the email I received at that time was "Quartus II Web Edition", but there is no problem because the license file is running on MAX +.

Thank you.​

kokum4
Beginner
108 Views

OK.

I can write it, but should it be written here?

Or is there some private communication?​

108 Views

For privacy, you can also reply/attach your file in private message setting.

108 Views

Hi Sir

 

Upon checking with IT team, your NIC = 80-CE-62-3A-2C-1B is not valid and we are unable to generate license under it. Kindly check if the NIC is correct? alternatively you can also provide the Guard Id or other NICID.

 

kokum4
Beginner
108 Views

​Really?

However, I just received an email with the license file (80-CE-62-3A-2C-1B__0-359500883780187.dat).

And the file seems to be working properly.

Tell me, what's wrong with that NIC?

What decided NIC (or hard disk number) that can get a license?

I would like to refer to when the next request.

Thanks for your working.

108 Views

Hi Sir

 

Apologize for the confusion. Got the confirmation form IT team that the NIC id 80-CE-62-3A-2C-1B is valid and form my understanding that you have received it and kindly check and let us know if any issues. Thanks

Naren
Beginner
60 Views

Hi, I'm also having the same issue. Haven't received the license file after multiple requests. NIC: C8-F7-50-67-88-1E. Please help on this.