Intel® FPGA Software Installation & Licensing
Installation and Licensing that’s includes Intel Quartus® Prime software, ModelSim* - Intel FPGA Edition software, Nios® II Embedded Design Suite on Windows or Linux operating systems.

Max+Plus License

Shym
Beginner
3,884 Views

Requested and received new license to our Max+Plus (V10.2) the new license doesn't enable all  the features (no graphic editor not support for MAX6000 etc.)
Used to work few weeks ago with the last license we got a year ago, any idea what is wrong?

New License

License_New.JPG

Older License 

License_Old.JPG

 

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14 Replies
AR_A_Intel
Employee
3,859 Views

Hello

 

Welcome to INTEL forum. Could you provide the old and new generated license for checking?

Also kindly advise the following.

 

Name :

Email Address :

Company Name :

Company Address :

NICID(Mac Add) :

 

You can also reply/attach your file in private message.


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Shym
Beginner
3,851 Views

How can I reply/attach a file in private message?

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IvanJ
Beginner
2,487 Views

Hi,

Could you please tell me how I can obtain a legacy license for Max+plus II? My current free license expired (as attached). 

Thank you.

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AR_A_Intel
Employee
3,859 Views

Hello

 

Welcome to INTEL forum. Could you provide the old and new generated license for checking?

Also kindly advise the following.

 

Name :

Email Address :

Company Name :

Company Address :

NICID(Mac Add) :

 

You can also reply/attach your file in private message.


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AR_A_Intel
Employee
3,814 Views

Hi

 

We reply you a private message.


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Shym
Beginner
3,804 Views

Name : Shy Meirovitch

Email Address : shy@navatek.com

Company Name : Navatek

Company Address : 22582 Avenida Empresa, Rancho Santa Margarita, CA 92688 USA

NICID(Mac Add) : 782bcb9a7d93

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AR_A_Intel
Employee
3,781 Views

Hi

 

Thanks for update. Give some time to check with Customer service team. 


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AR_A_Intel
Employee
3,765 Views

Hi

 

Thanks for your patience. Our engineering team are on the case. Could you provide the error message screenshot for further investigation?


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Shym
Beginner
3,740 Views

There is no error just the license screen that shows the new license is not enabled.
You can't use the MAX+Plus with the new license, no graphic editor and no support for any IC family.

Old License - works ok

License_Old.JPG

New License - none of the features are enabled

License_New.JPG

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AR_A_Intel
Employee
3,718 Views

Thanks for update. Please give me some time to further check with support team. I will get back to you as soon as possible.


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AR_A_Intel
Employee
3,662 Views

Hi

 

Thanks for your patience. Could you get us the screenshot of maxplus2 About box, so I can know the exact version?

 

Also, the output for running this command:

ipconfig /all


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Shym
Beginner
3,644 Views

Here is the info you are asking.
Is there any way to speed up the issue? we are in a need for a product change and we are stuck with software that doesn't work.

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AR_A_Intel
Employee
3,627 Views

We reply you a private message.


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AR_A_Intel
Employee
3,547 Views

We do not receive any response from you to the previous reply that I have provided in private message mail. This thread will be transitioned to community support. If you have a new question, feel free to open a new thread to get the support from Intel experts. Otherwise, the community users will continue to help you on this thread. Thank you


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