ModelSim license not showing as available in FlexLM.

[ISupp6]

FlexLM version 11.16.2.1 build 245043 x64_n6

The one error that I see in the log is around Feature alteramtivsim (which may be ModelSim

"alteramtivsim" v2020.08, vendor: mgcld, expiry: 20-aug-2020

 vendor_string: 0D5FFAC5

 License server: licensealt01

 floating license starts: 21-aug-2019,  expires: 20-aug-2020

This license cannot be checked out because:

No such feature exists.

Feature:    alteramtivsim

License path: C:\Program Files (x86)\Altera\flexlm\license.dat;

FlexNet Licensing error:-5,147

Other licenses show as available to checkout, but not ModelSim

[AR_A_Intel]

Hello

Welcome to INTEL forum. To narrow down this issue. Can you provide your

1) Debug.log file

3) Error message screen shot

5) Machine OS information

6) Quartus version used

7) License.dat file

And for privacy, you can also reply/attach your file in private message.

[ISupp6]

Sent all via PM.

Thank you.

[ISupp6]

Any update here? There have been a couple email communications, but that has stopped. Our engineers are anxious to begin using this.

[AR_A_Intel]

Hello

We notice that the path to modelsim daemon is not mgcld.exe. Could you change this Example:

             SERVER myserver 0123456789ab 1800

             VENDOR alterad ./alterad port=1801

             VENDOR mgcld ./mgcld port 1802

If you don’t have the latest version of daemon, you can download here https://www.intel.com/content/www/us/en/programmable/support/support-resources/download/licensing/daemons.html  

[ISupp6]

Now I see the following in Server Status:

--------

Status

--------

Flexible License Manager status on Thu 8/29/2019 21:18

[Detecting lmgrd processes...]

License server status: 29000@licensealt01

  License file(s) on licensealt01: C:\Program Files (x86)\Altera\flexlm\license.dat:

licensealt01: license server UP (MASTER) v11.16.2

Vendor daemon status (on licensealt01):

  alterad: UP v11.16.2

Feature usage info:

Users of 6AF7_0116: (Total of 1 license issued; Total of 0 licenses in use)

Users of ip_base: (Total of 7 licenses issued; Total of 0 licenses in use)

Users of 6AF7_010C: (Total of 1 license issued; Total of 0 licenses in use)

Users of maxplus2: (Total of 7 licenses issued; Total of 0 licenses in use)

Users of maxplus2verilog: (Total of 7 licenses issued; Total of 0 licenses in use)

Users of maxplus2vhdl: (Total of 7 licenses issued; Total of 0 licenses in use)

Users of quartus_nonvolatile_encryption: (Total of 7 licenses issued; Total of 0 licenses in use)

Users of quartus: (Total of 7 licenses issued; Total of 0 licenses in use)

Users of 6AF7_00D8: (Total of 7 licenses issued; Total of 0 licenses in use)

Users of 6AF7_0014: (Total of 7 licenses issued; Total of 0 licenses in use)

Users of 6AF7_0034: (Total of 7 licenses issued; Total of 0 licenses in use)

   mgcld: The desired vendor daemon is down.

 Check the lmgrd log file, or try lmreread.

Feature:    mgcvipae

Vendor:Host:  licensealt01

License path: 29000@licensealt01;

FlexNet Licensing error:-97,121

[ISupp6]

Actually, even though I restarted the service, that did not help, but a reboot seemed to help. I am now seeing the below. I will have an engineer test to see if they can check out a license in the morning.

--------

Status

--------

Flexible License Manager status on Thu 8/29/2019 21:25

[Detecting lmgrd processes...]

License server status: 29000@licensealt01

  License file(s) on licensealt01: C:\Program Files (x86)\Altera\flexlm\license.dat:

licensealt01: license server UP (MASTER) v11.16.2

Vendor daemon status (on licensealt01):

  alterad: UP v11.16.2

Feature usage info:

Users of 6AF7_0116: (Total of 1 license issued; Total of 0 licenses in use)

Users of ip_base: (Total of 7 licenses issued; Total of 0 licenses in use)

Users of 6AF7_010C: (Total of 1 license issued; Total of 0 licenses in use)

Users of maxplus2: (Total of 7 licenses issued; Total of 0 licenses in use)

Users of maxplus2verilog: (Total of 7 licenses issued; Total of 0 licenses in use)

Users of maxplus2vhdl: (Total of 7 licenses issued; Total of 0 licenses in use)

Users of quartus_nonvolatile_encryption: (Total of 7 licenses issued; Total of 0 licenses in use)

Users of quartus: (Total of 7 licenses issued; Total of 0 licenses in use)

Users of 6AF7_00D8: (Total of 7 licenses issued; Total of 0 licenses in use)

Users of 6AF7_0014: (Total of 7 licenses issued; Total of 0 licenses in use)

Users of 6AF7_0034: (Total of 7 licenses issued; Total of 0 licenses in use)

   mgcld: UP v11.11

Feature usage info:

Users of mgcvipae: (Total of 8 licenses issued; Total of 0 licenses in use)

Users of mgcvipaeaxi: (Total of 16 licenses issued; Total of 0 licenses in use)

Users of mgcvipaeaxi4: (Total of 8 licenses issued; Total of 0 licenses in use)

Users of alteramtivsim: (Total of 5 licenses issued; Total of 0 licenses in use)

[ISupp6]

And latest update from engineer:

I can start the Modelsim UI (non-student version), and it appears to compile the code, but when I try running the simulation, it tells me the following features can't be found:

alteramtivlog

alteramtivsim

In status as last posted, we can clearly see that 2nd license is available, but not the alteramtivlog

Users of alteramtivsim: (Total of 5 licenses issued; Total of 0 licenses in use)

[AR_A_Intel]

Hi Sir

Could you provide the latest debug.log file for checking? reply/attach your file in private message.

[ISupp6]

Sent debug.log in PM.

Mark

[AR_A_Intel]

Hi Sir

Apologize for the delay. Received your attachment, your modelSim daemon is ‘mgcld version 11.11’ could you upgrade to latest version 11.13.1.2

You can download here

https://www.intel.com/content/www/us/en/programmable/support/support-resources/download/licensing/daemons.html

[ISupp6]

Well, I had replaced this previously and restarted the service, but apparently it needed a server reboot. All seems to be working now.

I am glad we got to resolution, but this is something that could have been resolved in a brief call or web session instead of 10 days of back and forth while our engineers sat idle. I really wish Intel would reconsider their support model. Forums serve a purpose, but when you have paid support ....