Intel® FPGA Software Installation & Licensing
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Please advise process to request a warranty claim from Intel?

SOtha1
Beginner
1,415 Views

Our production encountered component failure as per below details and want to request for claim only, no need FA.

This parts is not purchased throught Intel directly but throught customer aprrove Distributor. End custmer is Juniper Network

PN: JNTG-310-055414

MPN: 5SGXEA4H2F35I3NCV

Date Code:1843

Supplier: Altera

Qty 4:

Test Fail: ICT

Failure : VDD 2.5 V node found to be having low ohm respected to Gnd.

               Expected 5K but measured lower ohm.

Provided more details in attachment

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3 Replies
Zawani_M_Intel
Employee
968 Views
Hi Siti Nurain, Warranty claim or RMA should go through ERMA if the failure is suspected due to Intel FPGA product. I will suggest you to work with your distributor for ERMA return process. However, you may let us know if you have any concern. -WaniMY-
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Zawani_M_Intel
Employee
968 Views
Hi Nurain, Can I know if you manage to contact your distributor? Please do let us know if we can help in any ways. Thanks! WaniMY
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Zawani_M_Intel
Employee
968 Views
Hi Nurain, I assume you have contact your distributor and the issue has solved as it should. You can let me know if you need further assistance. Thanks! WaniMY
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