Intel® FPGA Software Installation & Licensing
Installation and Licensing that’s includes Intel Quartus® Prime software, ModelSim* - Intel FPGA Edition software, Nios® II Embedded Design Suite on Windows or Linux operating systems.
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Problem renewing Questa prime license

HOcg
Beginner
2,972 Views

Hi,

 

I have access my "Self licensing Center" and selected one of my licenses which still has valid license with maintenance. I want to renew it but then I got the following error message: "This license does not have enough available seats to renew."

 

What does it mean? How can I renew then my license? I understand that this renewal means to get another year of license and maintenance, right?

 

Best regards,

Jorge

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9 Replies
AR_A_Intel
Employee
2,954 Views

Hello

 

Welcome to INTEL forum. Can you get me the error message screenshot?


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HOcg
Beginner
2,942 Views

Hi,

 

as I mention the error shows the message: "This license does not have enough available seats to renew." after clicking on the "Apply Renewal".

 

The screenshot is:

 

HOcg_0-1687374242086.png

 

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AR_A_Intel
Employee
2,932 Views

Hi

Thanks for update, could you provide the details for checking

 

Name :

Email Address :

Company Name :

Company Address :

NICID(Mac Add) :

Product:

 

For privacy, reply/attach file in private message.


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HOcg
Beginner
2,920 Views

Hi AR_A_Intel,

 

I have already sent you a PM with the title: In regard to issue: "Problem renewing Questa prime license"

 

Thank you,

Jorge

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AR_A_Intel
Employee
2,866 Views

We PM you an update in private mail. TQ 


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HOcg
Beginner
2,847 Views
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crclayton
Employee
468 Views

Hi AR_A_Intel,

 

What's the cause and resolution of this "This license does not have enough available seats to renew" issue? I'm also getting reports of this and I'm not sure what to recommend. 

 

Thanks,

 

Charlie Clayton

Altera FAE

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AR_A_Intel
Employee
2,820 Views

We reply you in the private message. Hope you received it. 


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AR_A_Intel
Employee
2,714 Views

We do not receive any response from you to the previous reply/answer that I have provided in private message. This thread will be transitioned to community support. If you have a new question, feel free to open a new thread to get the support from Intel experts. Otherwise, the community users will continue to help you on this thread. Thank you


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