Self Service Licensing Center Access Denied

[JDeForest]

Hello,

I recently got a Cyclone V development kit and I am trying to set up a license via the Self Service Licensing Center, but all I keep getting is access denied. I am not sure what I should be doing. I have an Intel account, so I don't think that is the issue. I should add, I have tried different browsers and clearing my cookies and cache. Attached is a screen grab of what I am seeing. Below is the text from it. 

Thank you,
Joshua D. 

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[Zawani_M_Intel]

Dear Joshua,

We are reviewing your issue. I will reply you soonest with the solution.

Thank you!

Wani