Wrong MAC ID for Nodelocked Dev Kit License - Need someone to clean up entry in SSLC

[ttewalt1]

BLUF - How can I delete my computer and MAC ID entries in the SSLC? It seems pretty locked down. I need to start over and use network license instead.

REQUEST - I would like to have my entries in SSLC wiped clean in order to start over. The license is for the Arria 10 SoC Dev Kit.

SUMMARY - We use Dell docking stations with "MAC address Pass-Through" enabled:

https://www.dell.com/support/kbdoc/en-ie/000137843/how-to-determine-the-pass-through-mac-address-on-your-dell-pc

However, it doesn't work as intended. We are seeing similar issues as this Dell customer:

https://www.reddit.com/r/sysadmin/comments/1lfe1fc/dell_smart_dock_passthrough_heads_up

Using the activation code, I was able to generate and install the license without any problems. Unfortunately, unknown hardware issues on my end messed things up at the end. Thanks for any help.

Tim

[paveetirrasrie_Intel]

Hello,

Have you tried regenerating the license file again with right hardware MAC ID?

Regards,

PAvee

[paveetirrasrie_Intel]

Hello,

We do not receive any response from you to the previous question that I have provided. This thread will be transitioned to community support. 

If you have a new question, feel free to open a new thread to get the support from Intel experts. 

Otherwise, the community users will continue to help you on this thread. 

Thank you.