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How to add additional people to CC list of IPS?

ldm_as
Novice
1,364 Views

Hi All,

 

When I open a Service Request, how can I add additional people to CC list of the request?

 

Can I do this after I already created the SR?

 

Thank you!

 

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19 Replies
ldm_as
Novice
1,007 Views

Any response?

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Kenny_Tan
Moderator
1,007 Views

We no longer have service request for the FPGA product. Are you referring to IPS case?

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ldm_as
Novice
1,007 Views

Yes, IPS case... What does the IPS stand for?

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Kenny_Tan
Moderator
1,007 Views

Intel Premier Support, yes, you should be add people in there in the cc list. Do you have a screenshot of your IPS for us to have a look?

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Kenny_Tan
Moderator
1,007 Views

any update?

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ldm_as
Novice
1,007 Views

all my IPS are close right now... Will update the thread once will open a new one... Thanks

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Kenny_Tan
Moderator
1,007 Views

sure. let us know if you have an IPS opened.

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ldm_as
Novice
1,006 Views

E.g. one of my open ISP is 04349519 and 04337284. How can I add someone to CC list of these requests?

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ldm_as
Novice
1,007 Views
I sent you an email …. Are you Kenny Tan, correct?
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Kenny_Tan
Moderator
1,007 Views

can you check your email?

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Kenny_Tan
Moderator
1,007 Views

Yes, can you check your mail again?

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Kenny_Tan
Moderator
1,006 Views

I just found out that you can:

 

Just go to any thread and then go to comment…

 

Put an @ with name at the back….something like facebook when you wan to tag a person.

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ldm_as
Novice
1,007 Views
Trying adding Eli to the thread …
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ldm_as
Novice
1,007 Views

OK, so If I want to add someone with email 'eGoldman@Airspan.com', what should I do? Should I ask him his username an mention it with @<username> in the thread? Will it work with ISP as well?

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Kenny_Tan
Moderator
1,007 Views

That is correct. You need to ask him the user name and ask him to reply with @<username> to the thread.

 

Will it work with ISP as well?

Do you mean IPS?

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ldm_as
Novice
1,007 Views

Yes, I meant IPS... Once I add someone's username in the form @<username> to the comments to the IPS, this user will be subscribed to the thread/case until it will be closed or I need to add his/her username each time I add a comment to the thread/case?

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Kenny_Tan
Moderator
1,007 Views

Can you double check if you have IPS account? If yes, can you provide us the IPS detail e.g. IPS case number? So that I can point you to the correct direction.

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Kenny_Tan
Moderator
1,007 Views

any update?

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ldm_as
Novice
1,007 Views

I've asked our FAE to open me an IPS account. Meanwhile you can close this case, thank you

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