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I log in to the Online Service Center
it shows the support tickets web page for about 2-3 seconds then seems to redirect to
Then redirects again to
So I never end up being able to see my tickets.
I have logged in to the support tickets URL on different pc’s and with different browsers and even tried my personal mobile phone browser but all give the same result.
Frustrated of Stevenage!!
Day. Gary I am having the exact same problem and tried different browsers as well as my phone browser and still get redirected to sfederation..
I dont understand what E-mail I have to provide to get free FORTAN and visual parallel downloads.
Is it my STUDENT ID? How do they know I am a student ?
I think the idea is that if you are a student, you would have an email address provided by an academic institution (.edu, etc.)
FWIW, I'm having precisely the same issue as Gary, Jim, and Daniel above. This clearly precedes the Covid-19 pandemic, so no excuse there. I hadn't ruled out I was just doing something wrong or out of sequence, but apparently this is a widespread issue. Guess I'll just try my luck on the Forum. Makes it pretty silly to pay for a support subscription...
UPDATE: I sent an email to Intel customer support regarding this issue, and later that day received a reply which said:
"Please be informed, your profile has been fixed. Kindly try again and let us know the outcome."
No idea what the 'fix' was, but it apparently worked. I am now able to link to the Online Service Center, and have successfully submitted a Service Request... no response to that yet, but at least I'm in the system. Thanks to the customer support staff for attending to this.