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PWarr
Beginner
1,658 Views

2016 stick bluetooth to iphone problem

Has anyonr else had problem with BT connection to iphone 7. Any solutioms?

0 Kudos
10 Replies
idata
Community Manager
90 Views

Hello Peter_Warren,

 

 

I understand you are having problems with the Bluetooth connection,

 

 

Regarding this I will need more information about the system that is giving you these problems.

 

 

Please follow these steps:

 

 

1. In the keyboard, press WinLogo key + R.

 

2. In the Run box please type dxdiag and hit Enter.

 

3. Click on Save All Information (save it in your desktop).

 

4. Attach to this thread the report.

 

 

To attach a file, you must click "Use advanced editor" in the top right and then click the "Attach" option on the bottom right hand the response box.

 

 

 

Regards,

 

David V
PWarr
Beginner
90 Views

Hi @David_V, thanks for your suggestion. I have done as you asked. However I cannot see the Use Advanced Editor button to work out how to attach the data file. I'll send this and keep trying.

Peter_Warren wrote:

Has anyonr else had problem with BT connection to iphone 7. Any solutioms?

idata
Community Manager
90 Views

Hello Peter_Warren,

 

 

Thank you for your response,

 

 

There should be an option to "attach" a file when you are posting something. Please attempt to attach the DxDiag file requested and then post it so I can check the information and assist you in the best way.

 

 

 

Regards,

 

David V
PWarr
Beginner
90 Views

yes there should be but there isn't. I've posted about this problem and I hope someone will look into it.

For the time being is there an email address I can send the file to.

Meanwhile I'll see if there are any other work arounds. cheers Peter.

PWarr
Beginner
90 Views

I did manage to attach the file to a new post which I tagged you in hoping you'd receive a notification. Diego S responded to it offering to forward you the file. I responded to him thankimg him and asking if he would look at the inability to attach files to response boxes. I didn't hear back on that one yet.

Thanks in afvance.....Peter

idata
Community Manager
90 Views

Hello Peter_Warren

 

 

Thank you for the response and the information of the dxdiag

 

 

Cloud you let us know if the Bluetooth on the stick is able to find devices?

 

 

If yes, is the stick is able to link to other devices?

 

 

What is the propose of linking the Iphone to the stick?

 

 

Regards,

 

Leonardo C.

 

idata
Community Manager
90 Views

Hello Peter_Warren,

 

 

I am following up with your case and see that we have not heard back from you.

 

 

If you need more assistance do not hesitate to reply.

 

 

 

Regards,

 

David V
PWarr
Beginner
90 Views

Oh Hi. I have my stick connected to my home stereo and simply wish to play music stored on my phone through my stereo. Sorry I was a bit slow responding.

idata
Community Manager
90 Views

Hello Peter_Warren,

 

 

Thank you for your response,

 

 

What we can try to do first in order to fix the connectivity issues is to install the driver for the bluetooth controller.

 

 

Please refer to the following link and try to do the driver update:

 

 

https://downloadcenter.intel.com/download/25070/Realtek-Bluetooth-UART-Bus-Driver-for-Windows-10-?pr... https://downloadcenter.intel.com/download/25070/Realtek-Bluetooth-UART-Bus-Driver-for-Windows-10-?pr...

 

 

 

Regards,

 

David V
idata
Community Manager
90 Views

Hello Peter_Warren,

 

 

I am following up with your case and see that we have not heard back from you.

 

 

If you need more assistance do not hesitate to reply.

 

 

 

Regards,

 

David V
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