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JMart57
Beginner
1,530 Views

4TB Seagate drive won't connect to STK1AW32SC USB 3 port

I have a brand new Intel Compute Stick (STK1AW32SC) and a brand new Seagate Backup Plus Portable 4TB external USB 3 hard drive. When I plug it in, it connects and disconnects several times within a few seconds (with incessant dinging and popup messages notifying me of the connection & disconnection), and quickly slows the computer to an unresponsive state.

Some things I have tried:

- A separate 2TB drive I have works fine

- Plugging it into the USB 2 port works fine

- I plugged the 4TB drive into another computer and it works fine

- I traded in the 4TB drive for another one, and I get the same problem

I have read this kind of behavior can be related to power consumption... but I don't know if that's the issue in this case or not (or what to do about it since this drive does not have an external power input).

I'm not sure if it's the computer or the drive, but my last resort is to return both of them while I still can! Anything else I can try before giving up?

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5 Replies
idata
Community Manager
60 Views

Hello mltsy:

 

 

Based on the information you gave us, the problem could be related with the USB 3.0 port ion the stick, since the hard drive works fine on the USB 2.0 port, it works fine on another computer and if you use a different 4TB hard drive the problem remains.

 

 

Remember that the hard drive will work as a storage device with the stick, if you are trying to install an operating system on it and boot from it, it will not work that way.

 

 

At this point what we can try is a BIOS update.

 

 

Instructions to do a BIOS update using the F7 method:

 

 

http://www.intel.com/content/www/us/en/support/boards-and-kits/desktop-boards/000005724.html http://www.intel.com/content/www/us/en/support/boards-and-kits/desktop-boards/000005724.html

 

 

This is the .BIO file needed in order to do the update, version 0030 latest:

 

 

https://downloadcenter.intel.com/download/26448/BIOS-Update-SCCHTAX5-86A- https://downloadcenter.intel.com/download/26448/BIOS-Update-SCCHTAX5-86A-

 

 

Also, you can always try to do a Windows update, since the stick came with Windows® 10 pre-installed, by doing that the USB 3.0 drivers might get updated.

 

 

Remember that the stick has 1 year of warranty with Intel, so if you are interested in replacing it, the fastest way will be either to get in contact with the place of purchase, they have their own warranty policy so you will need to check if they can do that for you, or to get in contact with Intel directly through chat, email, phone or online support, you just need to select compute stick on product type and you will get those options:

 

 

http://www.intel.com/content/www/us/en/support/contact-support.html# @12 http://www.intel.com/content/www/us/en/support/contact-support.html# @12

 

 

We can also replace the stick through our forums, so if the problem remains after trying the BIOS update and you need assistance in replacing it, please let me know so we can assist you with that.

 

 

Any questions, please let me know.

 

 

Regards

 

 

Alberto

 

JMart57
Beginner
60 Views

Well, the BIOS was a bit out of date (0026 instead of 0030), so I did update it, and then booted into windows and plugged the drive in with the same result. Didn't fix anything, unfortunately.

So do you think my best option is to get the computer replaced to see if the USB drive works better on another one? Or is there anything else to try? Or is a 4TB external drive just too much for the Compute Stick to handle?

Thanks!

n_scott_pearson
Super User Retired Employee
60 Views

Another thing to try is plugging the drive into a (properly-powered) USB 3 hub that is connected to the ICS. If you consider trying this, be careful what you purchase; I have seen quite a few hubs that do not come with a power brick that truly provides the power necessary across all ports...

...S

n_scott_pearson
Super User Retired Employee
60 Views

Oops, I forgot to say, I think that another ICS will likely act the exact same...

idata
Community Manager
60 Views

Hello:

 

 

Thank you very much to N.Scott.Pearson for the information provided above.

 

 

To mltsy:

 

 

Based on that information we can say that the stick is not recognizing the 4TB hard drive, it seems to be that it is not compatible with it, specially if the 2TB hard drive works fine with the stick, meaning that the stick and USB 3 port are working fine.

 

 

So, if you replace it, as it was mentioned before, the result might be the same, however you can still try to do that, let me know if you are interested in the replacement option.

 

 

Any questions, please let me know.

 

 

Regards

 

 

Alberto

 

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