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AFerr13
Beginner
976 Views

After upgrading to Windows 10 version 10586 Stick is dead

After upgrading to Windows 10 version 10586 the Stick not worked properly, I tried restoring but it wasn't possible , I updated the bios didn't work , I tried restoring from Bios but now the key is dead!

blue LED turns off after 10 seconds ant turn off.

SA# H69761-103

S/N GEFC51800QYT

0 Kudos
6 Replies
IUman
Honored Contributor II
99 Views

Hi,

In this case if you Intel® Compute Stick do not work anymore after trying to upgrade to Windows 10 you can submit an online service request to get a warranty replacement here:

http://www.intel.com/p/en_US/support/contactsupport Contact Support

Please be aware that to upgrade the ICS to Windows 10 it is required to update Windows 8.1 first with all the updates available even the optional ones and it is required to have a BIOS version later than 0024 be starting the upgrade.

You can see some information about this issue here:

/thread/92126?start=45&tstart=0 https://communities.intel.com/thread/92126?start=45&tstart=0

Thanks,

AKriz
New Contributor I
99 Views

As for the requirement for 8.1 to have all updates and BIOS 0024+ that's not true. The ICS will go from base 8.1 out of packet to Windows 10 10240 without a BIOS update or 8.1 patched. Your false claim and requirement is in relation to Windows 10 10586.0 and doesn't even help with that installation.

I'm concerned that Intel are purposely giving out wrong requirements to counter some of their liability.

IUman
Honored Contributor II
99 Views

AFerr13
Beginner
99 Views

The key is dead! blue LED turns off after 10 seconds ant turn off.

IUman
Honored Contributor II
99 Views

Hi Auferrari,

In this case if your Intel® Compute is not working at all after trying to upgrade to Windows 10, please submit a warranty replacement at the following link:

http://www.intel.com/p/en_US/support/contactsupport Contact Support

Thanks for your patience with this issue

AFerr13
Beginner
99 Views

Thanks , I will require the replacement , I Another key Themselves and blocked after upgrading to Windows 10 version 10586

 

 

SA # H69761-103

 

S / N GEFC51901GB3

 

 

Now I'm stuck in Other Updates
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