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idata
Community Manager
848 Views

Antenna wire removal broke the connectors from the module

First off I am very firmilliar with electronics, and I have worked with similar boards. I was going to remove the antenna wires from my Joule 570x, so I can move the module to another carrier board. When I applied very little pressure to remove the wire, the whole connector pulled off of the module! It looks like it wasn't attached very securely, I then attempted to remove the other one being the most careful you possibly can, and the same thing happened. Is there a chance it is a defect? Or are there just no warnings and you are not supposed to remove the antenna wires? Am I able to file a exchange? Thanks!

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idata
Community Manager
18 Views

Hi Nlbeers,

 

 

Thanks for your interest in the Intel® Joule Platform.

 

 

We really sorry to hear that. We would like to recommend you to submit a ticket using this form: https://supporttickets.intel.com/?lang=en-US https://supporttickets.intel.com/?lang=en-US and the Warranty team will receive the ticket and contact you back to provide further assistance with this issue.

 

 

Regards,

 

-Yermi

 

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