Community
cancel
Showing results for 
Search instead for 
Did you mean: 
TNaka1
Beginner
2,575 Views

BIOS version 1J2 update error

Please tell me how to update joule's BIOS.

I have the intel joule 570x.The power of joule is running at 12V.

I tried updating the BIOS with reference to "BIOS Update Steps".

https://software.intel.com/en-us/flashing-the-bios-on-joule https://software.intel.com/en-us/flashing-the-bios-on-joule

I downloaded joule-firmware-2017-06-26-1J2-public.zip for BIOS update in Windows8.1.

Intel DnX driver is working.

I failed when I executed flash.bat command.

C:\Users\170004\Downloads\joule-firmware-2017-06-26-1J2-public\DNX>flash.bat Jou

 

le_C0-X64-Release-1J2-Public_DNX.bin

 

===============================================================================

 

Intel(R) Flash.bat version # 1.1.15

 

-------------------------------------------------------------------------------

 

- Provisioning the eMMC...

 

- ERROR: Provisioning failed!

 

- ToLowerTemp:テ・テシ

 

- Unknown error. See C:\Users\170004\Downloads\joule-firmware-2017-06-26-

 

1J2-public\DNX\Flash.log for more details.

 

- Checking for RPMB...

 

- ERROR: RPMB check failed!

 

- ToLowerTemp:テ・テシ

 

- Unknown error. See C:\Users\170004\Downloads\joule-firmware-2017-06-26-

 

1J2-public\DNX\Flash.log for more details.

 

- Downloading the BIOS...

 

===============================================================================

C:\Users\170004\Downloads\joule-firmware-2017-06-26-1J2-public\DNX>

Tasuku Nakajima

0 Kudos
10 Replies
idata
Community Manager
263 Views

Hi Tasuku,

 

 

Thanks for reaching out.

 

 

It seems that you have followed the correct steps to flash the BIOS (https://software.intel.com/en-us/flashing-the-bios-on-joule BIOS Update Steps). However, it is strange that you are getting these error messages. First, I would like to know a little bit more information, have you checked the "Checking your host Environment" section to remove any of the files mentioned there before continuing with the instructions? Did you flash any BIOS before or is this the first time? Which OS does the Joule have? Also, could you attach to your reply the file …\joule-firmware-2017-06-26-1J2-public\DNX\Flash.log?

 

 

Moreover, could you please try to flash the BIOS again, but in this case add the "-clear" parameter? The command would be: Flash.bat -clear Joule_C0-X64-Release-1J2-Public_DNX.bin.

 

 

Regards,

 

-Yermi A.

 

TNaka1
Beginner
263 Views

Dear Yermi.

Thank you for your reply.

I looked at your mail and checked a couple of things.

>>have you checked the "Checking your host Environment" section to remove any of the files mentioned there before continuing with >>the instructions?

⇒ A. Yes, I have. I checked the files mentioned there before continuing with the instructions.

>>Did you flash any BIOS before or is this the first time? Which OS does the Joule have?

⇒ A. My coworker flashed any BIOS before.

>>Which OS does the Joule have?

⇒ A. Sorry. I don't know. Maybe the Joule has any of LINUX OS.

>>Also, could you attach to your reply the file …\joule-firmware-2017-06-26-1J2-public\DNX\Flash.log?

⇒ A. I attached to my reply the file Flash.log. Please check the file.

>>Moreover, could you please try to flash the BIOS again, but in this case add the "-clear" parameter? The command would be: Flash.bat -clear Joule_C0-X64-Release-1J2-Public_DNX.bin.

⇒ A. I tryed to flash the BIOS again with "Flash.bat -clear Joule_C0-X64-Release-1J2-Public_DNX.bin", but I got the same error.

C:\Users\ias-user\Desktop\joule-firmware-2017-06-26-1J2-public\DNX>flash.bat

 

-cl

ear Joule_C0-X64-Release-1J2-Public_DNX.bin

===============================================================================

Intel(R) Flash.bat version

 

# 1.1.15

-------------------------------------------------------------------------------

- Provisioning the eMMC...

- ERROR: Provisioning failed!

- ToLowerTemp:テ・テシ

- Unknown error.

 

See C:\Users\ias-user\Desktop\joule-firmware-2017-06-26-

1J2-public\DNX\Flash.log for more details.

- Checking for RPMB...

- ERROR: RPMB check failed!

- ToLowerTemp:テ・テシ

- Unknown error.

 

See C:\Users\ias-user\Desktop\joule-firmware-2017-06-26-

1J2-public\DNX\Flash.log for more details.

- Downloading the BIOS...

- Clearing NvStorage...

===============================================================================

Best Regards.

Tasuku Nakajima

idata
Community Manager
263 Views

Hi,

 

 

Thanks for the information provided.

 

 

We tested the BIOS 1J2 from the download center, removed any files from "Checking your Host Environment", and re-flashed the board using the -clear parameter. The board booted up fine with no issues.

 

 

Could you please flash the board with the previous BIOS 1H3 and let us know if you observe the same behavior? Also, please make sure the board is in DNX boot mode before flashing.

 

 

Regards,

 

-Yermi A.

 

idata
Community Manager
263 Views

Hi,

 

 

Do you have any updates for this case? Could you flash the 1H3 BIOS?

 

 

Regards,

 

-Yermi

 

TNaka1
Beginner
263 Views

Dear Yermi

Sorry for the late reply.

I have two Joule modules. I flashed two boards with the previous BIOS 1H3 and I observed the same behavior.

Also I made sure the board is in DNX boot mode before flashing.

I can't find a solution.I'm sorry.

Please let me check again next time, because I don't have enough time right now.

Thank you for support.

Best regards.

Tasuku Nakajima

idata
Community Manager
263 Views

Hi Tasuku Nakajima,

 

 

I would like to know if you have any updates. Did you try flashing the BIOS 1H3 again?

 

 

Regards,

 

-Yermi A

 

yUsui2
Beginner
263 Views

Hello,

I'm facing same problem.

I tried to update by using the updater and my Joule bricked.

Could you tell me how can I recover?

Yutaka

Flash.bat Joule_C0-X64-Release-1J2-Public_DNX.bin

===============================================================================

Intel(R) Flash.bat version # 1.1.15

-------------------------------------------------------------------------------

- Provisioning the eMMC...

- ERROR: Provisioning failed!

- ToLowerTemp:テ・テシ

- Unknown error. See C:\Users\yutaka\Downloads\joule-firmware-2017-06-26-1J2-public\DNX\Flash.log for more details.

- Checking for RPMB...

- ERROR: RPMB check failed!

- ToLowerTemp:テ・テシ

- Unknown error. See C:\Users\yutaka\Downloads\joule-firmware-2017-06-26-1J2-public\DNX\Flash.log for more details.

- Downloading the BIOS...

===============================================================================

idata
Community Manager
263 Views

Hello yutakau,

 

 

Thank you for contacting Intel Technical Support

 

 

Try to flash the 1J2 bios with the '-clear' parameter. On windows I used the following command:

Flash.bat -clear Joule_C0-X64-Release-1J2-Public_DNX.bin

Hope this helps!

 

 

Regards,

 

Octavian
yUsui2
Beginner
263 Views

Hello Octavian,

Thank you for your reply!

I tried flashing with '-clear' parameter. But the situation remains unchanged..

C:\Users\yutaka\Downloads\joule-firmware-2017-06-26-1J2-public\DNX>Flash.bat -clear Joule_C0-X64-Release-1J2-Public_DNX.bin

===============================================================================

Intel(R) Flash.bat version # 1.1.15

-------------------------------------------------------------------------------

- Provisioning the eMMC...

- ERROR: Provisioning failed!

- ToLowerTemp:テ・テシ

- Unknown error. See C:\Users\yutaka\Downloads\joule-firmware-2017-06-26-1J2-public\DNX\Flash.log for more details.

- Checking for RPMB...

- ERROR: RPMB check failed!

- ToLowerTemp:テ・テシ

- Unknown error. See C:\Users\yutaka\Downloads\joule-firmware-2017-06-26-1J2-public\DNX\Flash.log for more details.

- Downloading the BIOS...

- Clearing NvStorage...

===============================================================================

Still 'Provisioning failed' error occurs.

Do you have any suggestion?

Thanks,

yutakau

idata
Community Manager
263 Views

Hello Tasuku,

 

 

Did you try flashing the BIOS from another PC as well?

 

 

Regards,

 

Octavian
Reply