- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
Hi
Since I updated to the latest Windows 10 release, the stick (BOXSTK1AW32SC) does not recognize my 4 GB Harddisk (Samsung M3) anymore. Yes, I checked whether all drivers are the latest. I even did two clean installs of Windows 10...
It work perfectly with the older Windows 10 release.
Any suggestions?
Link Copied
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
Hello Max2 ,
Let me check some things:
-Are you getting any error message on screen?
-Is the ICS behaving in a certain way (slowness while it is connected, device not recognized at all by the unit...etc)
-Do you have other PCs that have Anniversary update? To check if the external HDD is recognized
-Have you tested other USB 3.0 devices in this Intel® Compute Stick STK1AW32SC?
Hope I can hear from you.
Regards,
Esteban C
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
Hi Esteban
There are no error messages on screen. The device is listed in the explorer, but cannot be accessed.
The ICS is indeed slowing down (it seems to be busy trying to read the device)
The HDD works without any problems on my other PCs having Windows 10 anniversary update installed
I tested the ICS USB 3.0 with a USB memory stick. That worked.
It seems that the same HDD works on the ICS USB 2.0 interface. Could it be a USB 3.0 driver issue, may related to power settings? I changed power settings to maximum an turned off the USB power saving but it did not help...
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
By any chance, did you try contacting Samsung to see if they are aware of any issues related to this?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
Max2, just checking if you were able to contact Samsung about this inquiry.
Regards,
Esteban C
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
I'm assuming you mean a 4TB drive (not a 4GB drive)? I am having exactly the same issue with a Seagate Backup Plus Portable 4TB drive.
It works fine on other computers, and I've used a different 2TB drive on this compute stick without trouble, but the 4TB drive just connects and disconnects several times within a few seconds, with incessant dinging and popup messages saying a device has been connected/disconnected, and eventually brings the whole computer to an unresponsive state.
I also have the same experience of it working fine on the lower-speed lower-power USB 2 port.
I've posted a separate question for my issue, but thought you might want to follow there as well:
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
Thank you for the collaboration, mltsy
You will be contacted in your thread by one agent at the soonest, in the meantime, you could check with the manufacturer to find out what is the optimal power requirement for the drive to work fine.
I was trying to get this information, but the tech specs documents found didn't indicate this.
Additionally, have you tested other USB 3.0 devices on the port?
Regards,
Esteban C
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
es I did try another USB 3 drive as well as a display adapter on that port and both seemed to work okay. I'll see what I can find out about the power requirements and post on my thread. Thanks
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
mltsy,
Thank you for the quick answer!
Noted, hope you can get this information to find out if that is the issue.
Regards,
Esteban C
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
Hello Max2,
Would you please let me know if you still require support for this matter?
I would like to double check if you were able to get the information related to power consumption, mltsy
Regards,
Esteban C
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
Hi Esteban
Thank you for your support. In fact it still does not work. I saw that there is a separate question related to exactl the same issue (yes, I meant 4 TB drive) and hoped for a solution there. The stick has turned rather useless to me now. I just updated the stick toda y again (Windows) without any improvement.
I haven't got an reply from Samsung. Do you have a contact? I tried to get information or find a driver update on European sites (Germany, Switzerland) but no luck....
Regards,
M
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
Hello Max2,
I am sorry to hear you are still facing this behavior.
Checked the support page of Samsung with on luck to find phone support for Germany, what you could do is start a chat with their support for the USA: http://www.samsung.com/us/support/ http://www.samsung.com/us/support/
I will be further investigating this issue in order to find a resolution.
Regards,
Esteban C
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
Hello Max2,
Just to double check, do you have the latest BIOS update installed in the system?
Here is the latest BIOS release: https://downloadcenter.intel.com/download/26536/BIOS-Update-SCCHTAX5-86A-?product=91065 https://downloadcenter.intel.com/download/26536/BIOS-Update-SCCHTAX5-86A-?product=91065
Please follow F7 instructions here: http://www.intel.com/content/www/us/en/support/boards-and-kits/intel-compute-stick/000006039.html http://www.intel.com/content/www/us/en/support/boards-and-kits/intel-compute-stick/000006039.html
Let me know if it helps.
Regards,
Esteban C
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
Hello Max2,
I wanted to check if you were able to proceed with the BIOS update recommended above.
Please let me know.
Regards,
Esteban C
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
Hello Max2,
Please let us know if you still require support for this matter.
Regards,
Esteban C

- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page