Hello guys, Im unable to create an official intel support ticket because the system already redirects me to 404 pages and registration forms which I already passed multiple times.
So I hope my case will find the way to intel support by this way.
I have a STK1AW32SC, with the default Windows 10 x32 on it.
The connected bluetooth mouse and keyboards stop working after 1-10minutes. The cursor freezes on the screen and also restarting the devices don't help to unfreeze the cursor.
My problem sounds similar to this one:
I've updated the blueetooth drive to latest version without luck.
I faced the issue with apple magic mouse and keyboard as connected devices.
I would appreciate if someone out there might help me to fix that issue.
I understand you are having problems with Bluetooth connection with keyboard and mouse.
Let me help you on this matter.
Please confirm if you have the latest Intel® Compute stick BIOS
I see you mentioned that you installed the latest Bluetooth drivers, but I just need confirmation of the driver version: 20.30.0
Additionally, if this is possible, test different Bluetooth devices, you can find a list of compatible peripherals for your Intel® Compute stick:
Let me know your findings.
yes, I installed all new updates available for STK1AW32SC from your Homepage.
This includes bluetooth driver 20.30.0.
Unfortunately I don't have any other bluetooth devices here.
Thank you for updating this information. That is unfortunate. I was hoping the BIOS update will do the trick.
Please submit warranty ticket at the following URL:
I just tested the link and this is working properly.
You can also submit warranty ticket through Chat support, please select Intel® Compute stick.
Monday - Friday
7:00 AM to 5:00 PM (Pacific Time)
Hi, thanks for your reply.
My local retailer already replaced the unit for me but the issue still exists.
Now I think a second warranty request to intel directly isn't worth it.
I tested mouse and keyboard with mini pc devices from other brands and they work very well.
So I guess its a problem with the complete intel STK1AW32SC series.
Thanks for the information.
If the Intel® Compute stick was already replaced and the problem remains, I do not think there is a problem with the Intel® Compute stick, it seems to be a compatibility issue. The Apple* mouse and keyboard do not seem to be part of the tested peripherals for your Intel® Compute stick.