Can't connect Joule to Intel XDK

[CClel]

I am trying to program the joule using Intel XDK. I have unblocked all ports and enabled SSH, yet XDK still can't find my Joule. I just get a runtime error. Any help or insight would be appreciated. Thanks

[idata]

Hi cleland1994,

Thank you for contacting us.Could you provide more information on the setup you did prior to getting this error? First, it's important to check the getting started guide to see if you completed the requirements needed to use the XDK and to make sure you didn't miss any steps. Follow https://software.intel.com/en-us/node/643667 https://software.intel.com/en-us/node/643667 and try again to connect. If at this point you still get a runtime error, please send screenshots of the error and any changes you did besides the ones in the guide-if any.We'll be waiting for your response.-Sergio

[idata]

Hi cleland1994,

Do you still need assistance with this case? Were you able to use the Joule with the XDK?-Sergio

[CClel]

Hey Sergio,

Thanks for your assistance. We followed the entire setup guide on the Intel website. We successfully connected to XDK once. When trying to upload the on board LED blink default project, XDK crashed and now we are unable to connect our device to XDK. we receive this error message.

[CClel]

My appologies i forgot to attach the jpeg.

Any help is greatly appreciated.

Thanks

[idata]

Thank you for attaching the picture. I saw from your first post that you already enabled SSH, but I found an important note in the "Enabling SSH" section. The link can be found here https://software.intel.com/en-us/node/642016 https://software.intel.com/en-us/node/642016 and the note is:" Note that if you flash your development platform with a new Reference Linux* OS for IoT image after enabling SSH, you will need to reenable SSH."

Make sure you complete this requirement and have followed the steps to enable SSH. You mention the XDK crashed after hitting the Upload button, did you successfully selected the Device?Make sure Wi-Fi is enabled https://software.intel.com/en-us/node/639650 https://software.intel.com/en-us/node/639650 . Also, what image are you using, you can check the version using cat /etc/*-release.I'll be waiting for your response.-Sergio

[CClel]

Hello Sergio,

I appreciate all the help you have given. We have solved our current problem. We can connect to XDK when we use an ethernet cable to connect the joule to our network. This is probably due to a poor wifi connection or maybe blocked ports on our router.

Thank you for all the assistance. We will post any future problems we encounter.

[idata]

Thank you for letting us know you solved the issue. If you encounter any other issues, feel free to contact us again.

-Sergio