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NReit
Beginner
1,545 Views

Can we get an ISO of the original Windows 8.1 w/Bing to recover a failed Windows 10 update?

After multiple attempts to recover from a failed Windows 10 update, my ICS is no longer bootable and won't accept a fresh install of Windows 10. Is there a source for an ISO of the original Windows 8.1 w/Bing that came on the ICS so I can restore it to it's original condition? The boot time restore doesn't work as there is no system image on the ICS.

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10 Replies
EKess1
Novice
398 Views

If you are using the latest Windows 10 ISO, the installation will fail. You should be able to install Windows using the 10240 ISO. You can download the Media Creation Tool for this version from https://www.microsoft.com/en-US/software-download/windows10 https://www.microsoft.com/en-US/software-download/windows10. After downloading the tool: right click on the exe, click properties, go to the details tab, and make sure the file version is 10.0.10240.16480.

This should give you a bootable version of Windows. Install the latest drivers using the Intel Driver Update Utility and install the latest BIOS. You should then be able to install the Windows (10586 aka 1151) update using Windows Update.

NReit
Beginner
398 Views

Thanks, the version available from MS on that page is for 10586 but I have an older version for 10240. Downloading now.

I have already installed the ver. 31 BIOS update and have the Windows 10 drivers from earlier.

EKess1
Novice
398 Views

Here are working links for the 10240 Media Creation Tool for anyone that doesn't have a copy. My previous link only seems to work sometimes.

(32 bit) http://go.microsoft.com/fwlink/?LinkId=616935 http://go.microsoft.com/fwlink/?LinkId=616935

(64 bit) http://go.microsoft.com/fwlink/?LinkId=616936 http://go.microsoft.com/fwlink/?LinkId=616936

NReit
Beginner
398 Views

My only concern is if the clean install of Windows 10 will pick up the activation key from the original Windows 8.1 upgrade.

EKess1
Novice
398 Views

Yes, if you upgraded from Windows 8 to Windows 10, a clean install of Windows 10 will automatically activate itself. If it asks for a product key press skip.

AvanL
Beginner
398 Views

I cant find any way to do a reinstall. I have created a boot USB with Win10 and the ICS will not see it to boot from it.

I have also tried plugging in a USB DVD drive and I cant see that either.

ABent3
New Contributor I
398 Views

The USB must be special formatted. Use rufus and create the stick with GPT partition for UEFI and NTFS file system. Then the Intel Compute Stick will see it in the boot device list.

NReit
Beginner
398 Views

You must select Fat32 for format, not NTFS. The boot menu didn't see the flash drive when formatted as NTFS and I had to remake it as Fat32. I did the install of the previous version of Windows 10 today and my ICS is again functional. It did pick up the previous activation key as well. Now to stop the update from applying until a fix is available.

PFern5
Beginner
398 Views

I already tried both ways: FAT32 e NTFS and nothing happened

My BIOS is # 31 and my ICS still don't see the USB drive

IUman
Honored Contributor II
398 Views

Hi all,

In this case, we recommend following the http://www.intel.com/support/motherboards/desktop/stck1a32wfc/sb/CS-035724.htm Windows® 10 Upgrade Instructions that Intel recommend upgrading the Intel® Compute Stick from Windows 8.1 to Windows 10.

Before doing the upgrade I recommend updating the BIOS to the https://downloadcenter.intel.com/download/25506/BIOS-Update-FCBYT10H-86A- latest version, you can follow the BIOS update instructions here:

http://www.intel.com/support/motherboards/desktop/sb/CS-035443.htm Intel® Compute Stick — F7 BIOS Update Instructions

Also, if you system does not work at all after trying to do the upgrade, try the following:

Make sure you have the latest https://downloadcenter.intel.com/download/25506/BIOS-Update-FCBYT10H-86A- BIOS version.

In this case I recommend doing a BIOS recovery and you can follow the steps at the following link:

http://www.intel.com/support/motherboards/desktop/sb/CS-035445.htm Intel® Compute Stick — BIOS Recovery Instructions

After that is done, reset the system to factory defaults:

  1. Remove any SD card, if installed.
  2. Press F8 when you see this prompt during boot: F8 to Activate Windows 8.1* Recovery Mode.
  3. Select Troubleshoot.
  4. Select Reset your PC, then select Next.
  5. Select just remove my files.
  6. Select Reset to start the restore process.

If these troubleshooting work for you, try upgrading to Windows 10 again, please follow the Windows® 10 Upgrade Instructions at the link above.

If these steps do not solve the problem, replace the Intel Compute Stick, either:

At your place of purchase, or by submitting a service request to http://www.intel.com/p/en_US/support/contactsupport Intel customer support.

Thanks,

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