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GSeel
Beginner
1,972 Views

Compute stick is bricked

i bought a compute stick - an stk1aw32sc. I brought it home and plugged it in. It started fine - then in the initial setup it had trouble connecting to my Bluetooth keyboard and mouse, so I rebooted to start again. Now it is a brick. It does not post at all.

Any suggestions?

0 Kudos
10 Replies
AlHill
Super User
203 Views

Are you using the power adapter that came with your stick?

If not, do so.

Doc

GSeel
Beginner
203 Views

i am using the power supply that shipped with it.

n_scott_pearson
Super User Retired Employee
203 Views

Unplug the ICS from power for a minute. Then, when you power it on, if it sits with the blue LED on but nothing happens (wait about a minute to see), press and hold the power button for 4 full seconds (until you see the blue LED go off). Release the power button and then momentarily press it again. You should see the LED come back on when you do this. Hopefully it will POST on its own then.

If is doesn't, hold the power button for 4 seconds to hard power it off. Then, when you power it back on, hold the power button in for ~3 seconds and then release (it you hold it for too long (i.e. 4 seconds) and it powers back off, just try again). After a short time, you should see the Power Button Menu appear and can use the F2 key to get into BIOS Setup (you might want to use non-Bluetooth keyboard for this first operation).

Hope this helps,

...S

GSeel
Beginner
203 Views

I tried that. Thank you for the advice, but still no joy.

idata
Community Manager
203 Views

Hello Someguy932,

 

Thank you for contacting us regarding the issues that you are experiencing with your Intel® Compute Stick (No post), it will be more than a pleasure to assist you.

 

Based on the brief description of your issue, and the troubleshooting done, I strongly suggest you to recover the BIOS of your machine.

 

Here you will find the latest BIOS for your model:

 

https://downloadcenter.intel.com/download/27613/Compute-Stick-BIOS-Update-SCCHTAX5-86A- https://downloadcenter.intel.com/download/27613/Compute-Stick-BIOS-Update-SCCHTAX5-86A-

 

And here you will find all the instructions about it:

 

https://www.intel.com/content/www/us/en/support/articles/000005902/mini-pcs/intel-compute-sticks.htm... https://www.intel.com/content/www/us/en/support/articles/000005902/mini-pcs/intel-compute-sticks.htm...

 

Please follow the instructions and let us know the outcome.

 

I hope to hear from you soon.

 

Best Regards,

 

Diego S.

 

GSeel
Beginner
203 Views

I will try this - but I am not sure I understand. I have not been able to get any post message or menu to display. Unless plugging a USB flash drive in is going to make a post menu pop up, I am not sure how these instructions are going to help.

idata
Community Manager
203 Views

Hello Someguy932,

 

 

Thank you for your response.

 

In this case, the USB is not going to make a post menu pop up, but the BIO file that you need to download probably will, since it will inject the BIOS into the unit in order to recover it.

 

If it works according to the instructions that we shared, the unit should post.

 

Please let us know about the behavior of the blue LED during the process.

 

If you do not have positive results after the BIOS recovery and based on the troubleshooting previously performed by you, I strongly recommend you to check the warranty of your device and start a warranty claim if necessary through:

 

https://supporttickets.intel.com/warrantyinfo https://supporttickets.intel.com/warrantyinfo

 

I hope this helps.

 

Best Regards,

 

Diego S.

 

GSeel
Beginner
203 Views

Okay. So This is what I just did.

downloaded the BIO file and put it in the root of a blank USB flash drive.

Plugged the the USB flash into the compute stick.

Held the power button down and plugged in the compute stick. The led came on.

Waited 3 seconds, then released the power button. The led stayed on.

No no post menu. I waited about 2 minutes.

I powered down by holding the button for four seconds.

Tried it it all again. No post message again. I am leaving it plugged in just in case it is burning the bios without giving a post message. I will wait 20 minutes before giving up.

idata
Community Manager
203 Views

Hello Someguy932,

 

Thank you for your response.

 

I just wanted to follow on your troubleshooting.

 

As well to remind you that if you do not get any positive results the best option will be to check the warranty of your device and start a warranty claim if necessary through:

 

https://supporttickets.intel.com/warrantyinfo

 

Best Regards,

 

Diego S.

 

idata
Community Manager
203 Views

Hello Someguy932,

 

I was taking a look to your case and I wanted to know if you need further assistance?

 

Please do not hesitate on contacting us back if you have any other question or concern.

 

Best Regards,

 

Diego S.

 

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