Device cannot be added to IoT dashboard ("Device already exists")

[BBeno2]

Hi,

This issue has been raised before, but I could not find a clear answer.

Basically, when I try to add my device to the Dashboard, I get the error:

Activation Rejected: {"code":1409,"message":" Device already exists"} --> error

I tried all the suggested solutions in the other posts (rebooted, cleared the registration data, re-activated, etc), but I always get the same result ("Device already exists"). I'm not doing anything special and I start from scratch, so why is this not working?

I'm using the latest image. This is the only device I have, so my Dashboard currently has 0 devices registered.

More specifically, here is what I did:

1. Dashboard>Devices>Trash icon (Delete all of them)

2. Reboot Edison: reboot

3. In this order:

systemctl status iotkit-agent

systemctl stop iotkit-agent

iotkit-admin initialize

Dashboard>MyAccount>Details>Refresh Activation Code

iotkit-admin activate "activation_code"

And that's where I get the error code.

I'm using my smartphone as a local hotspot for the Edison WIFI, and I use a separate network for the computer which accesses my Dashboard.

Thanks,

Benoit

[eiot · Accepted solution]

Hi.

I was in same trouble,but just now I could register my Edison.

my English is not good but hope you understand me

Is your Edison's device ID 00-00-00-00-31-00?

I tried to change my device ID by

iotkit-admin set-device-id < device ID you like >

And activate it.

I resolved it by this way.

[BBeno2]

Thanks edisondeiot. I don't have my kit with me today but I will try this tomorrow.

I don't remember if the ID was 00-00-00-00-31-00, but it was something similar.

Regards,

Benoit

[BBeno2]

Excellent! It worked!

Thank you very much edisondeiot!

Incredible. Who would have known that we have to change the original unit ID.

I changed it to 00-00-00-00-48-00.