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JSuth1
Beginner
6,831 Views

Dual Band Wireless-AC 7265 driver update not working

Intel Driver & Support Assistant says I have an update available but after downloading multiple times and completing the install, it never updates:

Here is the current info:

Intel® Dual Band Wireless-AC 7265

Intel® Wireless Technology-Based Driver for Intel® Compute Stick STK1AW32SC Latest version: 23.30.1.2 Installed Version: 19.51.11.2 Update available

Manufacturer

Intel Corporation

Availability

Running at full power

Status

This device is working properly.

Installed

True

MAC Address

00:16:EB:74:BD:41

Service Name

Netwtn04

Driver Provider

Intel

Driver Version

19.51.11.2

Driver Date

1/10/2018

Device Id

PCI\VEN_8086&DEV_095A&SUBSYS_90108086&REV_69\

0 Kudos
23 Replies
idata
Community Manager
427 Views

Hello John3Mary,

 

 

Thank you for joining the Intel Community Support.

 

 

First, please clear any browser cache and try update your unit one more time.

 

 

Also, I would like to know if you are able to install a newer version of the Intel® Driver & Support Assistant. Please take a look at the link below to find the latest version.

 

https://downloadcenter.intel.com/download/24345/Intel-Driver-Support-Assistant?product=128824

 

 

If you do not have the latest version, please install it and attempt to update your unit.

 

 

Wanner G.
JWETM
Novice
427 Views

Intel's support site at https://www.intel.com/content/www/us/en/support/articles/000006024/network-and-i-o/wireless-networki... Current Wi-Fi Software and Driver Versions for Intel® Wireless... shows the current driver for the Intel® Dual Band Wireless-AC 7265 is 20.40.0/19.51.11.2 ; John3Mary has Driver Version 19.51.11.2, as do I. IDSA says Latest version: 23.30.1.2

Could this be a 32- v. 64-bit issue?

idata
Community Manager
427 Views

Hello jonnyniner,

 

 

It seems to be related to how the Intel® DSA identifies the software application version. Please allow me to do research to know exactly why the tool differs from our Download Center.

 

 

Wanner G.

 

idata
Community Manager
427 Views

Hello John3Mary,

 

 

Were you able to follow the troubleshooting steps provided before? Please let me know if you need any further help.

 

 

Wanner G.
JWETM
Novice
427 Views

...and how's your "research to know exactly why the tool differs from our Download Center. "

idata
Community Manager
427 Views

Hello jonnyniner,

 

 

I sent you a private message.

 

 

Wanner G.
idata
Community Manager
427 Views

Hello John3Mary,

 

 

Were you able to follow the steps provided before. Please let me know if you need any further help.

 

 

jonnyniner, I sent you a private message.

 

 

Wanner G.
JWETM
Novice
427 Views

So now we're on month two?

idata
Community Manager
427 Views

Hello jonnyniner,

 

 

There is a newer version of the Intel® DSA available at our Download Center. If the tool has not prompted you to install it, you can find the link below. Please try it and let us know if you notice any discrepancies that we may work on.

 

 

Intel® Driver & Support Assistant

 

Version: 3.4.0.4 (Latest)

 

https://downloadcenter.intel.com/download/24345

 

 

Wanner G.
JWETM
Novice
427 Views

That download, https://downloadcenter.intel.com/download/24345 https://downloadcenter.intel.com/download/24345, gives me "Intel Driver and Support Assistant Installer.msi is not a valid installation package for the product...."

idata
Community Manager
427 Views

Hello jonnyniner,

 

 

Try using other browsers. If the issue is not resolved, please provide the following information:

 

 

-Browser (s) you are using:

 

-System you are using: Desktop/Laptop model

 

-Operating system:

 

-Log files: C:\ProgramData\Intel\DSA.

 

 

Wanner G.
JWETM
Novice
427 Views

I fail to see the import of the browser - it's a downloaded exe file, but whatever.

I've tried on both Chrome and Edge 41.16299.402.0

system: intel STK1AW32SC

OS: win 10 (32 bit)

log file attached

idata
Community Manager
427 Views

Hello jonnyniner,

 

 

Thank you for your response.

 

 

I have forwarded this information to the appropriate team. I will get back to you as soon as I have any update.

 

 

Wanner G.
idata
Community Manager
427 Views

Hello jonnyniner,

 

 

I already received a response from the appropriate department, and they would like to have the following information to continue troubleshooting your issue.

 

 

1.Screenshot of the 'Intel Driver and Support Assistant Installer.msi is not a valid installation package for the product...' error message.

 

2.Installation logs from temp directory (%TEMP%, most often c:\users\\AppData\Local\Temp). They need all files that start "Intel®_Driver_&_Support_Assistant"

 

 

Wanner G.
JWETM
Novice
427 Views

Here you go:

idata
Community Manager
427 Views

Hello jonnyniner,

 

 

Thank you for this information.

 

 

I will forward it to the proper department and update this thread as soon as possible.

 

 

Wanner G.
idata
Community Manager
427 Views

Hello jonnyniner,

Please accept my apology for the time we took to research this issue. We have created an uninstaller to uninstall the Intel® Driver & Support Assistant (DSA) so that you can test reinstalling the latest Intel® DSA version.

If you would prefer not to use Intel® DSA, I recommend for you to uninstall it (you can use the uninstaller below) and install the Intel® Dual Band Wireless-AC 7265 driver from the motherboard or system manufacturer (i.e.: ASUS, Dell, etc.). The manufacturer of your system provides the validated drivers.

You can use our driver, but it is a generic driver, available as-is. If you experience any issues, we recommend going back to the manufacturer's driver.

Here is our driver:

Downloads for https://downloadcenter.intel.com/product/83635/Intel-Dual-Band-Wireless-AC-7265 Intel® Dual Band Wireless-AC 7265

If you would like to continue testing Intel® DSA, please uninstall the current versions using the DSA uninstaller located here:

https://downloadcenter.intel.com/download/28149/Intel-Driver-Support-Assistant-Uninstaller Intel® Driver & Support Assistant Uninstaller Version: 1.0.0.2 (Latest)

Then test installing the latest version of https://downloadcenter.intel.com/download/24345/Intel-Driver-Support-Assistant Intel® Driver & Support Assistant (DSA)

If you are still having issues, we would appreciated if you could provide us with print screens of any errors and the folder with the DSA log files for our developers.

Wanner G.

idata
Community Manager
427 Views

Hello jonnyniner,

 

 

Were you able to check the information provided above?

 

 

Wanner G.
JWETM
Novice
427 Views

Sorry, I stopped checking regularly after the two months elapsed. I'll give it a try in the next few days and let you know.

JWETM
Novice
149 Views

Alas no joy. Not sure where folder with DSA log files is but here is the log file to which I was pointed along with screen shots

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