Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Community Manager
1,152 Views

HDMI output turning off.

I'm trying to use several STCK1A32WFC for digital signage.

I have everything working but my HDMI output keeps turning off.

I have checked the power settings and they are all turned to NEVER turn off.

Is their something I can modify in the regedit or some other setting to prevent it from turning off.

Thank you,

Tom K.

0 Kudos
7 Replies
Highlighted
Community Manager
9 Views

Just had the idea of updating the display driver. Maybe that has something to do with it.

Another idea is to change to the newer model stick: STK1AW32SC

0 Kudos
Highlighted
9 Views

I have a similar issue with my A8 sticks. have you found any way to make hdmi more stable?

0 Kudos
Highlighted
Community Manager
9 Views

Hi VSG.Tom.K,

 

 

Could you please attach the result of the Intel® System Support Utility?

 

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

 

 

What resolution are you setting? What's the model of the TV or Monitor you are connecting the Intel® Compute Stick?

 

 

Mpinner, I would recommend you to contact your A8 stick® manufacturer in order to install their driver.

 

 

Regards,

 

Hellen.

 

0 Kudos
Highlighted
Community Manager
9 Views

I have 3 TVs and the compute stick HDMI turns off on all of them after a long period of time.

Samsung UN60J6200AFXZA

Samsung UN55JU640DFXZA

Samsung UN55H6203

As far as resolution, it varies but typically I pick like fit or smart fit or something like that.

0 Kudos
Highlighted
9 Views

The Support Utility has no Ubuntu versions.

I noticed HDMI on my STCK1A8LFC (intel manufactured?) does not work sometimes or flashes on and off.

-matt

0 Kudos
Highlighted
Community Manager
9 Views

Hi,

 

 

Please make sure you are using the latest BIOS and Graphics Driver version:

 

 

Intel® Compute Stick STCK1A32WFC and Intel® Compute Stick STCK1A8LFC

 

BIOS Update v: 0031

 

https://downloadcenter.intel.com/download/25506/BIOS-Update-FCBYT10H-86A- https://downloadcenter.intel.com/download/25506/BIOS-Update-FCBYT10H-86A-

 

 

Intel® HD Graphics Driver: v 15.33.42.4358

 

https://downloadcenter.intel.com/download/25647/Intel-HD-Graphics-Driver-for-Intel-Compute-Stick-STC... https://downloadcenter.intel.com/download/25647/Intel-HD-Graphics-Driver-for-Intel-Compute-Stick-STC...

 

 

Mpinner, in your case please verify you are using the latest BIOS version 0031.

 

 

If the issue persists, could you please fill out the information asked in this site?

 

/thread/77761 https://communities.intel.com/thread/77761

 

 

Regards,

 

Hellen.

 

0 Kudos
Highlighted
Community Manager
9 Views

Hi

 

 

I would like to know if you need further assistance on this matter.

 

 

Regards,

 

Hellen.

 

0 Kudos