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BMaks
Beginner
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Hi new to this forum, I bought my Compute Stick in 2015, it worked straight out of the box as expected, however for various reasons I never got to use it very much. I have now tried to start using it again, not working,

Hi to all, new to forum.

Problem: Booted up to blank screen - went to F8 to repair windows, tried to restore w/ my files - got stuck at 57% for 8 hours. Tried a complete restore and stuck at 37% for 3+ hours.. Tried a BIOS upgrade still no luck.

Any way to reload windows or can I try loading Mint or am I stuck?

Thanks in advance, Bob

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idata
Community Manager
31 Views

Hi bmakson: Thank you very much for contacting the Intel® Compute Stick communities. We are sorry to hear the Intel® Compute Stick is not working properly.

For this type of scenario what we recommend is basically what you already tried, which is an Operating System recovery using the F8 options:

 

https://www.intel.com/content/www/us/en/support/articles/000005885/mini-pcs/intel-compute-sticks.htm... https://www.intel.com/content/www/us/en/support/articles/000005885/mini-pcs/intel-compute-sticks.htm...

As an alternative we can also try a BIOS recovery to the latets version, 0035:

 

https://www.intel.com/content/www/us/en/support/articles/000005902/mini-pcs/intel-compute-sticks.htm... https://www.intel.com/content/www/us/en/support/articles/000005902/mini-pcs/intel-compute-sticks.htm...

https://downloadcenter.intel.com/download/26540/BIOS-Update-FCBYT10H-86A-

If the problem persists after that, then we recommend to get in contact directly with Intel in order to confirm if your unit is eligible for warranty replacement:

 

Chat support:

 

http://intelsupportchat.force.com/icslivechat/ics_tech_processor_ww_english_Chat http://intelsupportchat.force.com/icslivechat/ics_tech_processor_ww_english_Chat,

For phone support, depending on your location, you will see the contact information on the links below:

 

EMEA contact information: https://www.intel.com/content/www/us/en/support/contact-support/emea-contact.html https://www.intel.com/content/www/us/en/support/contact-support/emea-contact.html

 

APAC contact information: https://www.intel.com/content/www/us/en/support/contact-support/apac-contact.html https://www.intel.com/content/www/us/en/support/contact-support/apac-contact.html

 

LAR contact information: https://www.intel.la/content/www/xl/es/support/contact-support/lar-contact.html https://www.intel.la/content/www/xl/es/support/contact-support/lar-contact.html

 

North America: Phone Number 1-916-377-7000, Monday – Friday 7:00 AM to 5:00 PM (Pacific Time).

Any questions, please let me know.

Regards,

 

Alberto R
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