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AKriz
New Contributor I
5,929 Views

How to I revert back to a working version of Windows 10?

Now that I've made the mistake of installing the November 2015 Windows 10 update my Compute Stick is non-functional. After actually getting the update to install, it now freezes after 10-20 seconds of operation.

I tried F8 to recover, but it seems it recovers to the current non-working version of Windows 10. Then I tried to download and install the base Windows 10 that is available when upgraded from 8.1 - 10, but cannot install while in safe mode and can't have the system stable enough to begin that install, if it will work at all.

It's been days, and this appears to be a very common issue.

What is the solution INTEL?

23 Replies
ayudh
Novice
269 Views

same here

ayudh
Novice
269 Views

my desktop succeed with this update. then i created the usb recovery drive. now is try to back the previous build of ICS. hope it can reset it back. and wait the intel official.

SMete
Beginner
269 Views

Same problem.. stick died after november update Windows 10

LPaci
Beginner
269 Views

Me too same problem, i can not revert or restart. My PC is "down"

DRame
Beginner
269 Views

Mine also bricked after November upgrade Windows 10 version 1511

MVerl
Novice
269 Views

Add another. Same issue here.

jkilc
Beginner
269 Views

same here, stick is now of no use whatsoever, c'mon Intel get your act together!!

GSern
Beginner
269 Views

Same for me.

PPtas
Beginner
269 Views

Wydali aktualizacje którą mogą se wsadzić w dupe teraz nie da się nic zrobić uruchamia sie i restart, uruchamia sie i restart, uruchamia sie i restart, i tak w nieskonczonosc, nadodatek nie mozna bylo tego zablokowac by sie nie instalowalo!!!

ASmal1
Beginner
269 Views

Yes, same here...it is a paperweight.

MVerl
Novice
269 Views

I spoke with Intel and they advised that they can warranty swap the stick but there is no way at this time to fix the issue. So they are only offering the swap which rolls back to windows 8.1. Horrible solution!

AKriz
New Contributor I
269 Views

Yeah I currently have a support ticket open, they've told to update the BIOS and linked to Windows recovery ... seriously?! So replied with link to this section and other thread on BIOS update making it worse. They did ask for shipping address. I might see if can return to my local supplier, if swap is only solution.

ASmal1
Beginner
269 Views

Amazon is taking back mine without any argument and refunding. I ordered the newer version with 10 installed and will stop pushed updates until I hear there is a patch out there that fixes the Autumn update issue.

Stressed99
Novice
269 Views

in their help section for the ICS http://www.intel.com/p/en_US/support/category/bandk/stck1a32wfc/instl_confg http://www.intel.com/p/en_US/support/category/bandk/stck1a32wfc/instl_confg within section http://www.intel.com/support/motherboards/desktop/stck1a32wfc/sb/CS-035618.htm Intel® Compute Stick STCK1A32WFC — Error: There Was a Problem Refreshing or Resetting Your PC in this they say about not being able to reset the stick...

If this problem occurs even when there is no SD card inserted, replace the Intel Compute Stick, either:

This applies to:

http://support.intel.com/support/motherboards/desktop/stck1a32wfc/ Intel® Compute Stick STCK1A32WFC

So called Amazon as purchased this on 29th Oct, and they are giving me a full refund.

Ronny_G_Intel
Moderator
269 Views

Hello All,

I work for Intel Customer Support and I would like to recommend that you contact Intel Support, here is the contact Intel information: http://www.intel.com/p/en_US/support/contactsupport Contact Support

I apologize for any inconvenience generated by this issue and I hope Intel Customer Support is able to help you resolve this situation, if not please post here.

Regards,

MVerl
Novice
269 Views

I spoke to support yesterday. They advised that nothing could be done to fix the stick I had two options, they would warranty replace the stick or I could return it to the vendor that I purchased it from. I have chosen to return the device and will purchase the new version that is suppose to launch this month with 4gb ram and the faster new intel processor.

ASmal1
Beginner
269 Views

I tried calling phone support yesterday and they hung up on me. I wasn't rude or demanding, only starting to convey my upgrade issue...the moment I mentioned "Compute Stick" they hung up. Then, I tried to call back, they hung up on me again...three times. I gave up this route and came to the chat communities. Not really happy about this kind of support. Live chat would have been preferable, but seems to be down 24/7. I am surprised by this poor response by Intel. I hope they have a chance to redeem themselves before too long. Always been a huge fan up till now...

JOuds
Beginner
269 Views

Most problems with the update / upgrade are dealing with an outdated BIOS. Ensure the latest version. For me it's stuck after starting thereby remedied.

AKriz
New Contributor I
269 Views

I'm trying this option, as last try. Installed latest BIOS and performing a fresh install. See how I go.

I've spoken to my vendor and will be returning it on Saturday, an hour drive, but they've indicated will do a direct swap. So happy with that, as first they wanted to do all tests and such. I was like it's a known issue, Intel .. blah blah.

IUman
Honored Contributor II
88 Views

Hi all,

I did the upgrade to Windows 10 version 1511 and had some problem but finally I was able to do it and it is working flawless.

You can see how I did at this post:

/thread/92478 https://communities.intel.com/thread/92478

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