Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
- Intel Community
- Hardware Products
- Intel® Makers
- I had reset the Win 10 and when comes to the choose-language screen , the USB port is not working.
Option
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Mute
- Printer Friendly Page
idata
Community Manager
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
08-23-2016
08:42 PM
1,040 Views
I had reset the Win 10 and when comes to the choose-language screen , the USB port is not working.
After resetting the stick. it came to the language options screen as new opened.
However, when I plugged in either mouse or usb hub. It would not show anything and I am stuck here now.
Please help.!
Link Copied
3 Replies
idata
Community Manager
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
08-25-2016
02:17 PM
27 Views
Hi ozjacky,
The stick is not recognizing your keyboard and mouse while Windows10 installation. Let me know please the stick model, type of keyboard (wired, wireless or with Bluetooth dongle), Also, tell me if you can get in the BIOS pressing F2 while starting up the process.
Regards,
Mike C
idata
Community Manager
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
08-25-2016
03:00 PM
27 Views
Hi Mike,
Yes, I can enter BIOS, but when I came to the language options screen, it did not pick up any USB device.
idata
Community Manager
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
08-26-2016
02:03 PM
27 Views
Hi ozjacky,
I believe your operating system that you are using does not contain the USB driver controller. If you tested wired and wireless keyboards and mouse with the same behavior; it will be necessary to replace your device.
You can contact us using phone, chat, email or web ticket.
http://www.intel.com/content/www/us/en/support/contact-support.html http://www.intel.com/content/www/us/en/support/contact-support.html
Regards,
Mike C
Reply
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
For more complete information about compiler optimizations, see our Optimization Notice.