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idata
Community Manager
1,077 Views

I have bought a new intel edison arduino board after setting up i cant able to communicate with putty

I have bought a new intel edison arduino kit after completing all the setting up process i cant able to communicate with putty software.

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5 Replies
idata
Community Manager
32 Views

Could you provide some more details on how you have your Arduino Breakout board hooked up to your PC? Sharing a picture would be great as well.

Also, what Edison devices to see listed in your PC's Device Manager (Start->Run->'devmgmt.msc') when connected? Take a look under "Ports (COM & LPT)". You're looking for a 'USB Serial Port (COMx)' and you want to tell Putty to use 'Connection Type: Serial' , 'Serial line: COMx' at 'Speed: 115200'.

idata
Community Manager
32 Views

Hi Arun0303,

Thank you for contacting us.

That's weird. Did you try to flash your Edison? If you aren't please follow this guide:

After you have flashed it, please try to update the USB serial driver (the latest): http://www.ftdichip.com/Drivers/D2XX.htm http://www.ftdichip.com/Drivers/D2XX.htm

Then try to connect your Edison to putty using this guide: https://software.intel.com/en-us/setting-up-serial-terminal-on-system-with-windows IoT - Setting up a serial terminal on a system with Windows* | Intel® Software

If you still have issues, could you please send us a photo of your Device Manager? Or try it with a different USB cable.

I hope you find this information helpful.

Have a nice day.

Best Regards,

 

Leonardo R.
idata
Community Manager
32 Views

I have flashed and completed all the process mentioned below.

idata
Community Manager
32 Views

If i click putty open i am getting a blank terminal window. After that i have pressed enter button twice but no response from putty

idata
Community Manager
32 Views

Hi Arun0303,

 

 

We would like to investigate more about your issue. So, can you please submit a service ticket using this form? https://supporttickets.intel.com/?lang=en-US

 

 

Have a nice day.

 

 

Regards,

 

Leonardo R.

 

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